Customer Advisor

2 weeks ago

Leicester, United Kingdom Hastings Direct Full time

Do you have fantastic people skills?
Can you deliver a great customer experience in our customers time of need?
If yes, we have the perfect job for you
We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team
Location: Leicester Hybrid Start Date: 10th February 2025 Previous claims experience is not required.
Working Hours/ Shift Patterns : You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS)
You will work on a rotational shift pattern between 08:00 - 19:00.
Salary: £26,500 You'll be supported with your development along the way by the Notification team.
You'll drive to help the team provide a memorable experience for our customers when they need us the most…when they first notify us of their claim What are we looking for?
People who have the same passion we do for delivering outstanding customer service.
Strong decision making skills Ability to accurately capture data Outstanding communication Experience of holding difficult conversations and managing complaints The Role: Be there for our customers when they need us the most- at the point of incident Make effective commercial decisions through all personal actions and treat every pound as your own Actively listen and be relentless in capturing detailed accounts relating to our customers Establish liability quickly, ensuring our customers are safe and supported at all times Help our customers reach the right outcome first time and every time Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times What we offer Join us and you'll find a different way of doing things.
We call it the 4Cs.
We focus on getting it right for our colleagues, customers, company and community.
As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need.
Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.
Reward Salary - Attractive salary based on experience + car allowance (pay reviews also completed each year) Flexible Working -?We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme? - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March.
The scheme is based on Hastings' performance against our business goals and your own personal performance.
Physical Wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI) This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen.
Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
Mental Wellbeing programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well.
We have the thrive mental health app, our colleague assistance programme available 24/7, our own, in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more
- 27 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service.
We?treat customers?like we want to be treated - fairly, respectfully and with their best interests at heart - Hastings Group is an equal opportunities employer which means we treat people fairly.
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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