Receptionist/Administrator

Job summary Angel Lane Surgery has an exciting opportunity for a receptionist/administrator to join our team on a part-time basis for 25 hours per week.
We look forward to recruiting a new member of staff to this very friendly and supportive team.
The salary is dependent on skills and experience and you will have access to the NHS pension scheme.
The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure.
The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job Greeting and directing all patients.
Making appointments.
Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
Advising patients of practice procedures.
Registering new patients.
Accurately maintaining patient database and records, photocopying, filing and scanning.
About us We are a semi-rural practice with 11,000 patients in the beautiful town of Great Dunmow.
We are a dispensing and a training practice using EMIS web clinical system.
We are a busy surgery, in the heart of our local community, with the aim of our practice utilising the combined skills and knowledge of its clinical and non-clinical staff to provide a cohesive and efficient service to our patient population.
We strive to provide a service to its patients that benefits all.
We work together to improve GP services and work alongside the ICB and CQC to implement key medical advances.
By using our shared expertise to tackle the challenges of general practice today, we can keep local surgeries thriving and provide the excellent care that our patients need now and in the future.
Job description Job responsibilities Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification Qualifications Essential none Experience Essential Have a calm and caring approach with the ability to work under pressure.
Highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
Desirable Previous medical or healthcare receptionist experience is desirable.