Band 3 Clinical Services Administrator

1 week ago

WestonsuperMare, United Kingdom Avon & Wiltshire Mental Health Partnership Nhs Trust Full time

Job summary We are looking for a highly motivated and enthusiastic Clinical Services Administrator to join our North Somerset CAMHS/LD admin team.Applicants should be effective communicators, as the role will involve referrals, liaising with nurses, medics, GPs, service users, their families, and advocates.
You should have excellent administration and organisational skills, possess a good working knowledge of all Microsoft Office systems, and be willing to undertake training in order to use other software packages, including our electronic patient record system, IAPTUS.You will be working as part of a busy administrative team within the Service and will need to be able to prioritise and organise your own workload, as well as sharing admin work streams, to ensure effective and efficient support to the clinical teams.
The role is varied, and requires the successful candidates to be able to adapt to constant changes in workload, to meet demand and deadlines.We are able to offer you training opportunities.If you are someone who is able to work well under pressure, while remaining calm in challenging situations, who has a positive and friendly nature, and an interest in working for mental health services, this could be the job opportunity for you.
Main duties of the job As one of the administrators in a busy team, you will need to have excellent communication skills and a wide range of administrative skillsThe role will involve routine and non-routine tasks, including telephone call handling, communication with a wide range of people, including services users, carers, GPs and other clinical staff; typing patient related correspondence/emails; inputting accurate and up to date patient data on electronic patient system; arranging, attending and taking minutes of meetings, creating and sending client letters on behalf of medics.There are a wide range of electronic systems used with AWP so an aptitude for processes would an advantage.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care We provide services from a range of locations to approximately million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset Our outstanding people promote mental health and wellbeing.
The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees.
We recognise that happy and fulfilled employees give better care At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities To provide comprehensive administration and secretarial support to multidisciplinary teams, or department.
This will include being the first point of contact for that team, or department and could involve duties such as meeting and greeting visitors, receiving initial enquiries and directing telephone calls.
There will also be an expectation to cover reception which is currently at Drove Road Childrens Centre and The Barn, Clevedon.
There will be an expectation for the post holder to be highly motivated, flexible and multi-skilled with excellent organisational skills.
They will possess excellent working knowledge of all Microsoft Office systems including Word and Excel.
The post holder will be able to work to high standards and will be required to take personal details from people and upload onto the electronic patient record system (IAPTUS).
The post holder will need to meet deadlines, collate data and maintain standards relating to administrative processes.
They will need to be able to work within a team effectively and share work streams where appropriate.
There may be a requirement to provide supervision to support administrators or apprentice posts.
The post holder will be key in maintaining diaries and arranging meetings, taking formal minutes and keeping appropriate records on the most up to date templates.
Their work is managed rather than supervised and they are accountable for their own actions manager is available for reference but generally, they will manage their own workload.
Person Specification One year administration experience (preferably within an NHS setting) Essential Admin experience within Healthcare/Social care setting Desirable Communication skills (verbal and written) IT Skills Essential Use of Microsoft packages Desirable IT qualifications

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