Shift Supervisor

2 weeks ago

Bristol, United Kingdom Brisdoc Healthcare Services Full time

Job summary SevernSide has a diverse range of operational roles supporting the delivery of urgent primary care across the 24-hour period.
The core purpose of this role is: Uphold standard operating procedures for consistent service delivery and Produce clear and concise shift reports.
To ensure that our patients care is managed effectively and to the required standards.
As an IUC Shift Supervisor, you will ensure the smooth operation of shifts, maintaining effective patient care according to our high standards.
This role involves supervising the shift to ensure seamless service delivery.
At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS Main duties of the job Key ResponsibilitiesOperational Supervision:o Oversee patient advice, treatment centres, and our mobile fleet.o Ensure timely appointments and home visits.o Communicate with NHS 111 to balance demand and capacity.o Uphold standard operating procedures for consistent service delivery.o Produce clear and concise shift reports.Call Handling:o Manage professional and patient call lines, ensuring high service standards.o Accurately log referrals onto patient databases.o Resource Managemento Deploy resources strategically for optimal service throughout your shift.o Address staffing issues promptly and support Clinical Coordinators.Risk Management:o Respond to healthcare system risks.o Implement business continuity plans as needed.
About us BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services.
These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service.
BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community.
This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve.
The BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
Job description Job responsibilities As an IUC Shift Supervisor, you will ensure the smooth operation of shifts, maintaining effective patient care according to our high standards.
This role involves supervising the shift to ensure seamless service delivery.
Key Responsibilities Operational Supervision: Oversee patient advice, treatment centres, and our mobile fleet.
Ensure timely appointments and home visits.
Communicate with NHS 111 to balance demand and capacity.
Uphold standard operating procedures for consistent service delivery.
Produce clear and concise shift reports.
Call Handling: Manage professional and patient call lines, ensuring high service standards.
Accurately log referrals onto patient databases.
Resource Management Deploy resources strategically for optimal service throughout your shift.
Address staffing issues promptly and support Clinical Coordinators.
Risk Management: Respond to healthcare system risks.
Implement business continuity plans as needed.
Person Specification Qualifications and Experience Essential Experience of leading others to achieve specified objectives Experience of working in a professional environment that requires high standards of customer service Good general level of education including GCSE equivalent qualifications in English and Maths Able to use own initiative and solve problems quickly Evidence of computer literacy and keyboard skills Organised and systematic & able to manage systems and processes in line with organisational policy and procedures Desirable Experience of working in healthcare / NHS Experience in managing people and processes

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