Customer Service Advisor

2 weeks ago

East Oakley, United Kingdom Correct Contract Services Limited Full time

Join CCS & Shape the Future of Renewable Energy
Why Choose CCS?
Develop new skills with our full training programs, coaching, and mentoring support.
Grow your career with us, with clear pathways for personal development.
Enjoy long-term contracts and job security.
Earn excellent rates of pay that reflect your skills and dedication.
About Us: Correct Contract Services is a contractor specialising in energy efficiency.
Located in Andover, Hampshire, we extend our services to a broad area across England.
Our main clientele includes local authorities and social housing providers.
Be Part of a Growing Team & Apply Today
If youre ready for a new challenge and want to be part of a forward-thinking company, contact us to learn more about our opportunities.
Your journey to a rewarding career with CCS starts here
Job Purpose: Be responsible supporting the business with inbound calls, receiving complaints via telephone and email, raising tasks and filtering queries to correct departments and colleagues.
Delivering an exceptional service to our customers and clients.
Organising own workload and ensuring accountability for follow up.
Ensuring accuracy of data on all systems of work, with clear detail and instruction.
Benefits for working at CCS: Pension Scheme, (Auto-enrolment after completion of probation.).
Buying / Selling of annual leave after successful probation period in the allocated window.
Potential for enhanced benefits package after two years service, based on performance.
Professional growth.
Parking available in office locations.
Refer a friend bonus scheme.
Work related training (in-house and external where appropriate).
24/7 Employee Assistance Program What you will be doing as our Customer Service Advisor: Duties: Providing exceptional customer service throughout the organisation, aligned with CCS Values.
Efficiently handling and managing incoming calls, ensuring prompt responses and accurate redirection.
When transfer is not possible, creating and logging callback requests to ensure timely follow-up and resolution.
Effective complaint handling using empathy and understanding.
Accurate recording of all complaints and resolutions to ensure KPIs are achieved.
Making outbound courtesy calls.
Accurately taking messages and information, and efficiently relaying them to colleagues across different departments.
Identifying potential enhancements to systems and processes as part of ongoing improvement efforts.
Always representing the company in a professional manner.
Fostering positive relationships with both customers and colleagues.
Overseeing daily administrative tasks as assigned by the Line Manager.
Completing additional duties and responsibilities as required by the business.
Updating contact lists, including extension numbers, when necessary.
Shifts will vary, up to a maximum of 8 hours, between 8 AM and 8 PM as required, with alternating Saturdays from 8 AM to 2 PM included in a rotation.
Skills/Qualifications: Exceptionalcustomer focus and attention to detail Goodcommunicationskills,bothverbaland written, to include computer literacy and excellent typing skills.
Goodorganisationalskills,includingowntime management.
CustomerServiceexperience Experience handling high volume inbound and outbound calls.
Professional telephone manner Excellent listening skills Ability to multitask.
Able to use own initiative.
Confident on the telephone Highly motivated individual Excellent timekeeping and attendance Call Centre Experience Desirable: Administration Qualification Personal Attributes You pride yourself on truth and share knowledge for the greater good.
You are committed to improvement and are an active team participant.
You accept responsibility for your role and promote ownership in others.
You have a desire to be successful and achieve goals, whether small or large.
You are flexible to meet business needs and actively work towards expanding your knowledge and developing your skills.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.
TPBN1_UKTJ

  • Customer Service Advisor

    1 week ago

    East Oakley, United Kingdom Tlp Full time

    Customer Service Advisor Job Description: TLP Recruitment are seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team.As a Service Advisor, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of the dealership.Ideally you will have experience working in the Motorhome/car...

  • Customer Service Advisor

    2 weeks ago

    East Oakley, United Kingdom Tlp Full time

    Customer Service Advisor Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Job Description: TLP Recruitmentare seeking a highly motivated and customer-oriented Service Advisor to join a dynamic team.As a Service Advisor, you will play acrucial role in providing exceptional customer...

  • Customer Service Advisor

    2 weeks ago

    East Oakley, United Kingdom Correct Contract Services Limited Full time

    Join CCS & Shape the Future of Renewable Energy!Why Choose CCS?Develop new skills with our full training programs, coaching, and mentoring support.Grow your career with us, with clear pathways for personal development.Enjoy long-term contracts and job security.Earn excellent rates of pay that reflect your skills and dedication.About Us: Correct Contract...

  • Restaurant Customer Advisor

    2 weeks ago

    East Oakley, United Kingdom Dobbies Full time

    Our Restaurant Customer Advisors play an essential role in delivering and exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and driving sales.Responsibilities Giving great customer service by helping customers with various transactions across the storeDriving sales through customer interactions, whilst...

  • Customer Service Advisor

    1 week ago

    South East, United Kingdom Hamilton Woods Full time

    Customer Service Advisor Temporary, 2 months+ £17 Umbrella Medway Hamilton Woods Associates are currently recruiting for a Customer Service Advisor on a temporary basis, for an organisation based in Medway. Duties and Responsibilities of the Customer Service Advisor: Manage and monitor the Customer Service inbox Act as first point of contact Log and...

  • Customer Service Advisor

    3 hours ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Job Description Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative...

  • Customer Service Advisor

    2 weeks ago

    East Grinstead, United Kingdom Meridian Business Support Full time

    Would you like your next Customer Service Advisor role to offer hybrid working from home, hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym?  Our client, an industry leading membership organisation which boasts over 1 million members are looking...

  • Customer Service Advisor

    3 weeks ago

    East Grinstead, United Kingdom CV-Library Full time

    Would you like your next Customer Service Advisor role to offer hybrid working from home, hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym?   Our client, an industry leading membership...

  • Customer Service Advisor

    6 days ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service Advisor Permanent, Full-Time East Kilbride - onsite £25,000 Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team.This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview: The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    7 days ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    2 days ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    7 days ago

    East Kilbride, United Kingdom Meraki Talent Ltd Full time

    Customer Service AdvisorPermanent, Full-TimeEast Kilbride - onsite£25,000Meraki Talent is partnered with a leading financial services company to appoint a Customer Service Advisor to their team. This is a full-time opportunity offering a salary of £25,000 plus benefits.Position Overview:The Financial Services Customer Representative will serve as the...

  • Customer Service Advisor

    1 month ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    2 weeks ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland?is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe.In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer's Top 100 list of Britain's...

  • Customer Service Advisor

    1 week ago

    East Oakley, United Kingdom Correct Contract Services Limited Full time

    Join CCS & Shape the Future of Renewable Energy!Why Choose CCS?Develop new skills with our full training programs, coaching, and mentoring support.Grow your career with us, with clear pathways for personal development.Enjoy long-term contracts and job security.Earn excellent rates of pay that reflect your skills and dedication.About Us: Correct Contract...

  • Customer Service Advisor

    2 weeks ago

    East Oakley, United Kingdom Correct Contract Services Limited Full time

    Join CCS & Shape the Future of Renewable Energy!Submit your CV and any additional required information after you have read this description by clicking on the application button.Why Choose CCS?Develop new skills with our full training programs, coaching, and mentoring support.Grow your career with us, with clear pathways for personal development.Enjoy...

  • Customer Service Advisor

    6 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    6 months ago

    East Kilbride, United Kingdom Muller Group Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    1 month ago

    East Kilbride, United Kingdom Müller Full time

    Müller UK & Ireland is wholly owned by Unternehmensgruppe Theo Müller which employs over 31,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Müller is ranked within the top 20 in The Grocer’s Top 100 list of...

  • Customer Service Advisor

    6 months ago

    East Kilbride, United Kingdom Goals Full time

    **Goals Football - Customer Service Advisor - East Kilbride** Part time - 16 hours (weekend work essential 9am - 5pm) Earliest start 9.00 - Latest finish 17:00 At Goals, the game means more. We have everything you’d expect from professional football. At Goals, it’s anything but a kick about. This is a very exciting time to be joining Goals with our...