Help Desk Operative

1 day ago

StokeonTrent, United Kingdom Sodexo Full time

Job Introduction You'll maintain our infrastructure.
We'll help you achieve excellence.Helpdesk Operator at Sodexo at Royal Stoke University Hospitals, You will be the first point of contact, receiving and accurately logging all technical facilities management service requests.
With an eye for detail, you will assign the tasks to the relevant Sodexo facilities management teams to complete.
The role demands excellent organisational and communication skills, and the ability to work in a challenging environment.
Join Sodexo and be part of something greater.
You belong in a team where you can act with purpose and thrive in your own way.
What you'll do:Answer direct phone calls and E-mailsAccurately log all service requestsAssign service requestsPrepare and distribute reportsProvide general administrative support to the teamWhat you bring: Computer literacy – MS office packagesExcellent team ethos and superb communication skillsAbility to prioritise tasks and remain calm under pressurePrevious experience in a helpdesk environment is advantageous, but a can-do attitude and complete customer focus will tick the box What we offer: Working with Sodexo is more than a job; it's a chance to?be part of something greater.
You'll belong in a company and team that values you for?you;?you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.
In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied.
Ready to be part of something greater?
Apply today
Get a fast fix for your career.Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
Package Description Operational excellence begins with you.32 hours per weekMonday - Sunday4 on 4 off10pm - 6am£;per hour (20% pay enhancements between 12am - 5am)Blue light card?Check your local transport links here:  - the destination you should input is ST4 6QG

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