It Support Consultant

3 weeks ago


Ledston, United Kingdom Texcel Full time

We're recruiting for an IT Support Consultant on behalf of a leading IT solutions provider with a strong UK and European presence.
This is a fantastic opportunity to join a forward-thinking organisation that values innovation, collaboration, and professional development.
Key Responsibilities: Deliver remote and onsite IT support, handling installations, configurations, repairs, and resolving advanced technical issues.
Use advanced tools to maintain client systems, identifying and addressing potential issues before they escalate.
Build strong, trusted relationships with clients through clear communication and a proactive approach.
Participate in pre-sales and post-sales activities, project kick-offs, and delivering tailored solutions to clients.
Stay updated on the latest technologies, contribute to team knowledge sharing, and recommend improvements to client systems.
Ideal Experience: Strong expertise in operating systems and networking technologies, including Windows, Microsoft 365, Azure, Exchange, Cisco Meraki, SonicWall, Veeam, Kaseya/DATTO RMM, VMware and Hyper-V.
Proven experience in 2nd and 3rd line support, with the ability to troubleshoot complex issues and support escalated cases.
Knowledge of user and domain administration, networking maintenance, and IT infrastructure.
Experience in sectors like MSPs, Architecture, Engineering, or Construction is advantageous.
Exceptional communication, customer care, and problem-solving skills.
Quick learner with the ability to manage multiple tasks and adapt to changing demands.
Comfortable working independently and as part of a collaborative team.
What's on Offer: Competitive salary with a 10% annual bonus.
Flexible work arrangement: 3 days from home, 2 days in the office.
Professional development plans, an open-door culture, and opportunities to influence company direction.
If you're a proactive IT professional passionate about technology and customer success, we'd love to hear from you
Apply today to take the next step in your career.



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