Patient Advice

2 weeks ago

Lewes, United Kingdom Nhs Sussex Icb Full time

Job summary NHSSussex ICB ambition is to create an inclusive working environment whichreflects our commitment to celebrate and promote diversity for all groups.
Weare particularly under-represented in staff from Black, Asian, and MinorityEthnic (BAME) and disabled communities and actively encourage and welcomeapplications from these communities.
Furthermore, we welcome applicationsfrom reservists and ex-armed forces as we recognise the benefits of the values,skills, training and experience that they bring to their work with us.
Weencourage all applicants to share their equality information with usconfidentially during the application process so that we can statisticallymonitor how fair and equitable our recruitment process is and how well we arereaching applicants from diverse communities and identify where we need toimprove.
This information is removed before shortlisting.
Main duties of the job The PALS Senior Administratoris a supporting role as part of the Patient Experience Team enabling effective corporatecommunications.
The post holder will provide advice, information, andsignposting to patients and carers who contact NHS Sussex, maintain effectiverecord keeping and logs, and support reporting.The post holder will be required to communicate with membersof the population via email and on the telephone, and be required, onoccasions, to de-escalate challenging situations in a professional manner, orto ensure a manager is able to assist the enquirer.
The role requires effectivecommunication skills, and helping members of the public to ensure that theirfeedback is valued and can cause a positive change.Interviews will take place on 19th December.
Ifyou would like to discuss the role further, please contact Emily Dwyer, DeputyHead of Patient Experience via About us NHS Sussex ICB arecommitted to enabling team members to work in an agile and flexible way.
Weadopt a flexible first approach to working patterns.
We empower our people towork where, when, and how they choose with minimum constraints to support theirwellbeing to sustain good work life balance and to optimise performance anddelivery.We celebratediversity and promote equal opportunities; we are committed to challenging andeliminating racism and other forms of discrimination and advancing andpromoting equality of opportunity in the provision of services and creating aninclusive environment for all employees.
We believe that everyone has the rightto be treated with dignity and respect.Flexible workingrequests will be considered for all roles.Agile working isnot just related to working from different locations or at different times.
Itis about effectively utilising technology to improve work practices and to workdifferently to increase our overall effectiveness to improve health outcomesfor our population.Should you requirea reasonable adjustment to our recruitment process please contact theRecruitment Team at to ensure that measures can beput in place to support you.NHS Sussex hascommitted to achieving Net Zero Carbon emissions by 2045.
As a member of staffyou will be encouraged and supported to implement new ways of working that willhelp us achieve that goal.Working for us -Sussex Health and Care ( Job description Job responsibilities The PALS Senior Administrator is a supporting role as part of the Patient Experience Team enabling effective corporate communications.The post holder will provide advice, information, and signposting to patients and carers who contact NHS Sussex, maintain effective record keeping and logs, and support reporting.The post holder will be required to communicate with members of the population via email and on the telephone, and be required, on occasions, to de-escalate challenging situations in a professional manner, or to ensure a manager is able to assist the enquirer.
The role requires effective communication skills, and helping members of the public to ensure that their feedback is valued and can cause a positive change.
The post holder will also: Assist in complying with all statutory and regulatory guidelines Ensure administrative processes align with internal targets within NHS Sussex.
Maintain a robust, transparent, and secure database system to ensure that all information is kept efficiently and effectively Build professional relationships with colleagues across the system and be a key member of the team.
Providing administrative support to all team members to support a range of department initiatives.
Taking notes and distributing notes of meetings, including typing up of group discussions as necessary.
To participate in surveys and audits as necessary in order to enable the organisation to meet its statutory requirements.
The job description is an outline of the tasks, responsibilities and outcomes required of the role, and the job specification is an outline of the skills, experience and qualities needed.
The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
Person Specification Skills and Capabilities Essential Ability to work without supervision.
Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.
Ability to work under pressure in a busy working environment and able to multi-task.
Effective team working Minute taking Qualifications Essential Educated to NVQ/RSA Diploma level 4 in a relevant subject or equivalent level of education or evidence of experience equivalent to level of qualification.
Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.
Other Essential An ability to maintain confidentiality and trust.
Professional, calm, and efficient manner Commitment to continuing professional development.
Positive and flexible approach to work Commitment to equality, diversity and inclusion and an understanding of equal opportunities Experience Essential Experience of delivering a wide range of administration tasks to a high standard in a patient/service focused environment, including initiating and maintaining office systems Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.
Ability to act on own initiative and independently within policies and procedures, referring to manager as required.
Strong organisational skills able to deliver agreed objectives within an agreed timeframe.
Understanding of Confidentiality and General Data Protection Regulations

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