Reception Administration Assistant

2 weeks ago

Royal Tunbridge Wells, United Kingdom Kent & Medway Nhs & Social Care Partnership Trust Full time

Job summary An opportunity has arisen for the role of an Administration Assistant/Receptionist on our busy reception at Highlands House, Tunbridge Wells and when required at a second base in Sevenoaks.
The role will involve greeting our service users face-to-face and over the telephone, and providing administration support to the community mental health team.You will also be trained on the Trust's patient management system and have access to our patients' records, which will play a key part of your job.
Main duties of the job Greeting service users face-to-face and over the telephone.Making room bookings for Highlands House.Confidently use electronic communication systems email and outlook in accordance with Trust policy.Be responsible for health and safety of yourself and visitors.Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.Actively seek service user experience feedback.Ability to use Word to produce high quality documents / letters / reports with the accepted accuracy and speed.You will have a friendly and approachable manner and good attention to detail.You will be able to prioritise and organise work with the ability to meet deadlines.Use general office equipment eg photocopier, laminator, printer and franking machine.Be compliant with Trust mandatory training.
About us Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving million people across the county.The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Job description Job responsibilities The main responsibilities of this role are - Greeting service users face to face and over the telephone.Work in accordance with Trust valuesMaking room bookings for Highlands House.Confidently use electronic communication systems email and outlook in accordance with Trust policy.Be responsible for health and safety of yourself and visitors.Upkeep of the reception area, ensuring we are providing up to date information including restocking leaflets etc.Responsible for the collating of and distribution of all incoming post and the franking of outgoing post.Actively seek service user experience feedback.Ability to use Word to produce high quality documents / letters / reports.You will have a friendly and approachable manner and good attention to detail.You will be able to prioritise and organise work with the ability to meet deadlines.Use general office equipment eg photocopier, laminator, printer and franking machine.Be compliant with Trust mandatory training.
Please see job description for full details.
Person Specification Qualifications Essential Educated to GCSE in Maths and English or equivalent NVQ Level 2 Desirable RSA Typewriting qualification Experience Essential Experience in a customer facing role, able to demonstrate customer care skills Desirable Previous experience working in a reception office Experienced in Word and Excel to be able to produce high quality documents Knowledge and skills Essential General office duties Desirable Knowledge and use of RIO our client system

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