Strategic Account Manager

Job Description To facilitate future growth plans, Tobermore is now recruiting a Strategic Account Manager to join our Team
Job Summary: The role of the Strategic Account Manager (Local Authorities) is to coordinate and manage the development of Local Authority relationships, through disciplined opportunity tracking, regular customer meetings, promotion of key products and services, excellent customer service which results in gaining specifications and winning projects.
The Strategic Account Manager (Local Authorities) will ensure the specification target set out for sales with this customer group is achieved.
As an award-winning Company, we are one of the market leading providers of paving and walling products within the UK and Irish markets.
This is an exciting opportunity with one of the most successful and financially secure businesses in Northern Ireland.
Some of the Key Benefits of joining us:  Attractive salary + Annual Bonus.
Private Healthcare from Day 1 Enhanced Holiday Entitlements Access to Tech & Cycle to work schemes Company Branded Clothing   Holiday Purchase Scheme Staff Pension Scheme Length of Service gifts  Company Car Allowance About The Role Responsibilities: The following list constitutes the key tasks and duties of your post upon which your job performance will be assessed.
Tasks are not in any particular order, therefore the sequence which they appear should not be interpreted as indicating priority or relative importance • Coordinate the Local Authority customer process to ensure a high level of customer service and satisfaction.
Ensure the account owner is managing the account effectively on all levels.
• Manage the pipeline of new and upcoming projects from Local Authorities to guarantee a constant and increasing flow of new project opportunities and specifications.
• Provide clear and definitive action plan to Specification Executives/ Managers on growing relationships and sales with Local Authorities.
• Utilise data and market intelligence to review status and success of each Local Authority, maximising any opportunities to improve the relationship, product offering, pipeline and specifications.
• Review key opportunity detail weekly via PowerBI and key project views.
• Attend Local Authority customer meetings to coach and support Specification Executives / Managers in new business generation and conversion of existing project opportunities.
Utilise the Playbook to maximise the effectiveness of coaching.
• Explore top value opportunities for the Local Authority to ensure the best course of action is taken on each to win the business.
Outline these gaps to relevant team members and managers, and support them to win the specification / order.
• Collaborate with the other Account Managers, Heads and Team Leaders on Premier Opps/ High value opportunities to ensure the business is being developed in the correct way to win the order.
• Analyse lost opportunities monthly and quarterly from Local Authorities to understand reasons for losing business with them, and apply the learning from these to increase business won / specifications gained.
• Meet each designated Specification Executive / Manager on a 1-1 basis each month to review their Local Authority results against target, inclusive of meeting frequency & quality, opportunities raised, sales, products promoted, product sales by group and specifications.
Ensure coaching, direction, guidance on month previous and month ahead is provided.
• Provide Head of Specification and Team Leaders performance information on team members and results against target.
• Observe all Company regulations regarding Health and Safety at Work.
• Ensure CRM and internal systems standards and processes are adhered to.
• Encourage teamwork and collaboration across all teams in the B2B division.
• Motivate and act as a role model, setting the highest possible standards and providing the best possible service for customers.
• Promote regional team relationships and dynamic, ensuring team members are motivated, confident in their role dealing with Local Authorities.
• Participate in effective and constructive working relationships between the leaders in the B2B sales division.
• Demonstrate the company values (H.E.A.R.T) in every task and colleague/customer interaction daily.
• Carry out tasks or duties as required and deemed within your competence by your manager.
This job description is not exhaustive and serves only to highlight the main requirement of the post holder.
The job description will be reviewed regularly and may be subject to change.
Skills Needed Sales, Managerial / Operational About The Company Tobermore began life as a humble sand and gravel business started by the Henderson family in 1942.
We then diversified into concrete products, which were sold to the local community in the 1950s.
In the late 1970s we became one of the forerunners in manufacturing block paving – or 'Pavia', as it was originally called.
Now, more than 80 years later, we are one of the top paving and walling manufacturers in the UK and Ireland, and pride ourselves on our world-class technology and the unrivalled quality of our products.
Achieving £85 million sales in 2021/22 and positioned number 24 in the NI Belfast Telegraph Top 100 Companies 2022, your future is in good hands.
Working alongside forward thinking business professionals throughout the business and receiving continuous learning and support, start your Tobermore career today.
Company Culture Our people To this day, the business remains family-run.
We employ 450+ staff throughout the UK and Ireland.
We embrace, encourage and engage in continuous improvement and continuous learning for all employees.
Our people are the backbone to our company.
They understand the importance of customer relationships.
People buy from people.
Our success is a testament to how customers appreciate our staff that have been trained and developed to deal professionally with all customer requirements.
We only recruit people who share our values.
Desired Criteria • A-levels/ Bachelors degree or equivalent • Sales or marketing certifications • Existing managing Local Authority Accounts • Knowledge of the construction industry • Coaching • Sourcing project specific opportunities and following these through to secure the order • Sourcing project specific opportunities and following these through to secure a specification • Making outbound calls to unknown customers Required Criteria • 5 GCSE's to include English & Maths A – C or equivalent • 12 months of customer service experience • Experience in managing customer accounts • Experience developing new business with customers • Track record of achieving targets set within your role • Excellent communication and negotiation skills • Ability to present and sell products • Goal-Oriented; Proven ability to meet targets and drive company strategy • Be well organised, systematic and someone who enjoys the challenge of sales • Being enthusiastic, confident and having a desire to succeed • Have excellent telephone manner with objection handling skills • Being persuasive and engaging • Being a team player but also be able to work independently • Self-motivated • Hard Working • Relationship Builder with high social skills • Adaptable to change • Strategic Thinker • Positive Outlook • Persistent • Well Presented • Full Valid Driving Licence • Travel: Willingness to travel across the country for client meetings, site visits, and industry events Closing Date Thursday 2nd January, 2025