Receptionist (Cat 3A - Urology)

Job summary Band 2 Receptionist (CAT 3A - Urology)This is a full-time position for hours per week (Monday - Friday; 8am-4pm).An exciting opportunity has arisen to join the urology Clinical Admin Team (CAT) as Urology Receptionist.The post holder will be responsible for delivering an effective and efficient support service to the Urology Department, assisting in the provision of quality patient care.This will include general clerical and administrative duties that support the administrative elements of the entire patient pathway.The post holder will have skills in all areas of administrative functions to enable them to support the patient pathway.
Main duties of the job The receptionist will have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth runningof the outpatients department.
About us The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust.The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics.Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton.
With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.Our CARE values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Job description Job responsibilities 1.
To act as receptionist at the clinic; to promote a business like, but friendly and supportive role to all visitors and patient attending the unit.2.
Preparation of hospital clinic lists for outpatient appointments and ensuring that referral letters are available for the appointment.3.
To receive phone calls to the unit; to take initial action; to liaise with other staff within the Department and Trust as appropriate.4.
To identify and obtain medical records and/or X-rays, as appropriate, for patients attending the various clinics, to liaise with other departments and other hospitals to facilitate this.5.
To check patients in and out of clinics using the Trust IT system.6.
Responsible for making follow-up clinic appointments and informing the patient of this verbally and in writing.7.
Responsible for keeping the work environment safe and organized.8.
Booking transport for patients where required.9.
To work in any clinic as requested by the Operational Manager.Please refer to the attached Job Description and Person Specification for further details.
Person Specification Education Essential GSCE (or equivalent) or above in Maths and English Language Experience Essential Reception experience Experience of using IT / Digital systems Desirable Experience within a customer service setting Experience within an NHS administration environment