Technical Support Specialist
1 month ago
Job Title Tech Support Specialist for Scientific Cameras About the Role We are seeking a skilled and detail-oriented Technical Support Specialist to join our team at Tucsen Photonics.
This is an exciting opportunity to work with cutting-edge scientific grade cameras used in various fields such as academia, research, and industry.
The primary focus of this role is to provide expert product support, integration assistance, and software guidance to customers worldwide.
As a key member of our global sales and support team, you will play a vital role in ensuring seamless customer experiences and driving business growth.
Responsibilities Product Expertise: Develop in-depth knowledge of Tucsen Photonics camera products, software, and use cases to deliver exceptional support.
Technical Assistance: Troubleshoot and resolve technical issues through remote support sessions, phone calls, or on-site visits.
Integration Support: Assist customers in integrating our cameras using our Software Development Kit (SDK) and create customized solutions.
Documentation and Training: Create user-friendly documentation, tutorials, and training materials to enhance customer experience.
Testing and Quality Assurance: Conduct thorough product tests and investigations to identify areas for improvement.
Sales Support: Collaborate with our field sales team to attend demonstrations, trade shows, and other events to showcase our products.
Requirements Interest in Microscopy and Imaging Technology: A passion for understanding the principles and applications of microscopy and imaging technology.
Programming Skills: Proficiency in C++ programming language and strong experience with Linux and Python.
Customer Focus: Excellent communication, interpersonal, and problem-solving skills to build strong relationships with customers.
Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines effectively.
Discretionary Decision Making: Capacity to make informed decisions with minimal supervision.
Self-Motivation: Proactive approach to learning, adapting, and improving processes.
Flexibility: Willingness to work outside traditional working hours to accommodate global customer needs.
What We Offer A competitive salary based on experience and qualifications.
This includes salaries between 35,000 GBP - 60,000 GBP depending on exprience and qualifications
-
Technical Support Specialist
7 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Support RoleWe are looking for a highly motivated Technical Support Specialist to join our team in the Birmingham region. The successful candidate will have experience working on chillers and be qualified in F-Gas. As a key member of our team, you will be responsible for providing technical support and maintenance services to medical equipment...
-
Technical Field Support Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Field Support SpecialistWe are seeking a highly skilled Technical Field Support Specialist to join our team at Rise Technical Recruitment Limited. As a Technical Field Support Specialist, you will be responsible for providing technical support and training to customers.The ideal candidate will have experience in servicing chillers and relevant...
-
AV Technical Support Specialist
2 weeks ago
Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking an enthusiastic professional to join our team as an AV Technical Support Specialist. This role offers the opportunity to develop skills and knowledge in IT and AV technologies while working on exciting projects across the UK.As an AV Technical Support Specialist, you will have the chance to gain hands-on experience with different AV and IT...
-
Midlands Technical Support Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewWe are looking for a highly skilled Midlands Technical Support Specialist to join our team in the Midlands region.The successful candidate will be responsible for providing technical support and guidance to customers and colleagues, ensuring that all technical issues are resolved promptly and efficiently.Key Responsibilities:Provide technical...
-
Technical Support Logistics Specialist
3 days ago
Birmingham, United Kingdom Hays Specialist Recruitment - Education Full timeJob Description:As a Field Service Management Jeopardy Coordinator at Hays Specialist Recruitment Limited, you will be part of a dynamic team dedicated to delivering exceptional technical support solutions to businesses. Your primary responsibility will be to manage high-priority jobs that require manual intervention, including allocating roles and manually...
-
Technical Support Specialist
7 days ago
Birmingham, Birmingham, United Kingdom Premier Technical Recruitment Full time**About the Role:**We are seeking a skilled Field Service Engineer to join our team at Premier Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Birmingham region.**Key Responsibilities:**Carry out on-site service and repair of machinery and...
-
Technical Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Additional Resources Ltd. Full timeKey ICT RoleAn exciting opportunity has arisen for an experienced Technical Support Specialist to join Additional Resources Ltd.. This full-time role offers a competitive salary of £23,690 - £25,550 per annum.This position requires a skilled Technical Support Specialist with 2 years of experience providing IT support in a school setting. The successful...
-
Aerospace Technical Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom HSB Technical Ltd Full timeHSB Technical Ltd is a leading specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy sectors.The company has a number of permanent and contract vacancies across the UK and overseas.We are seeking a skilled Aerospace Technical Specialist to join our team in the UK.The successful candidate will have experience in propulsion...
-
Technical Solutions Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionRise Technical Recruitment Limited is seeking an experienced Senior Electrical Design Engineer to join our team as a Technical Solutions Specialist. The successful candidate will play a key role in designing and developing technical solutions for specialist projects.Responsibilities:Designing and developing electrical systems that meet...
-
Technical Support Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Concept Full timeJob OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have experience in providing top-notch technical support to end-users, troubleshooting complex AV and VC equipment, and implementing seamless solutions.
-
Technical Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Genius Recruit Ltd Full timeAbout the RoleThe successful candidate will have a strong background in electrical or mechanical engineering and experience in technical field service and customer support. As a Technical Support Specialist, you will be responsible for conducting customer visits, installing, maintaining, troubleshooting and repairing equipment on site.
-
Technical Support Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled Field Service Engineer to join our team. The successful candidate will be responsible for providing technical support and maintenance services to our clients in the Midlands region.The estimated salary for this role is £40,000 - £45,000 per annum, with an OTE of £50,000.We offer a range of...
-
Technical Support Specialist
6 days ago
Birmingham, United Kingdom Bolt Staffing Solutions Full timeOur client is a successful, established company within the coffee industry with plans to further grow the business over the next few years. Due to the growth, they are seeking a Techincal Support Specialist to join their expanding operations. **Overview of Role** Management of the provision of technical solutions, installation assistance and field support...
-
Technical Solutions Specialist
3 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking a highly skilled Technical Solutions Specialist to join our team at Rise Technical Recruitment Limited. This is an excellent opportunity for someone who enjoys working on-site, providing technical support and maintenance to our clients' CNC machinery.The successful candidate will be responsible for traveling throughout the Midlands region,...
-
Senior Technical Field Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Field SpecialistWe are seeking a highly skilled Technical Field Specialist to join our team as a Home Based Service Technician. In this role, you will be responsible for providing technical support and service to our clients across the UK.Estimated Salary: £38,000 - £42,000 per annum (OTE £60,000)The ideal candidate will have experience in an...
-
Technical Support Specialist
3 days ago
Birmingham, United Kingdom Bolt Staffing Solutions Full timeOur client is a successful, established company within the coffee industry with plans to further grow the business over the next few years. Due to the growth, they are seeking a Techincal Support Specialist to join their expanding operations. **Overview of Role** Management of the provision of technical solutions, installation assistance and field support...
-
Technical Design Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Premier Technical Recruitment Full timeJob DescriptionWe are seeking a skilled Technical Design Specialist to join our team at Premier Technical Recruitment.The successful candidate will be responsible for designing and developing press tools in Coleshill, with a salary range of £45,000 - £50,000 per annum.About the Role:Design and develop press tools for electrical cabling and connection...
-
Technical HVAC Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is proud to offer a challenging and rewarding opportunity for a skilled Technical HVAC Specialist to join our team in the West Midlands area.The successful candidate will be responsible for providing comprehensive HVAC and air conditioning system services, including installation, maintenance, and repair. They will also be required...
-
Technical Support Specialist
1 week ago
Birmingham, Birmingham, United Kingdom OneMSP Limited Full timeOneMSP Limited is seeking a skilled Technical Support Specialist to join our team in Birmingham. The successful candidate will be responsible for providing first-level technical support to end-users via various channels.Key ResponsibilitiesProvide technical assistance and troubleshooting services to resolve hardware, software, and network issues...
-
Technical Support Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom CV-Library Full timeAre you ready to take your IT career to the next level? We are seeking a highly skilled Technical Support Specialist to join our team at Allegiance Technology Ltd.About the Role:Provide remote technical support to our external clients, ensuring timely and effective resolution of support tickets.Participate in major projects such as upgrades, rollouts, and...