Operational Supplier Manager

5 days ago

Manchester, United Kingdom Smart Dcc Full time

The role Operational Supplier Manager Manchester (Hybrid working model, 2 days a week office based, 3 days remote) Competitive Salary plus performance related bonusWe're looking for an Operational Supplier Manager who will• Be responsible for supplier performance (including budget, risk management and reporting) and will build senior relationships with suppliers, representing DCC's interest and driving improvement.• Drive supplier performance management and performance rectification for suppliers, reporting to the Head of Supplier Delivery• Have a deep understanding of the contracts and DCC's overall commercial position in relation to licence obligations• Support other parts of the business in their engagements with suppliers and ensure continual focus on customer outcomes• Be an escalation point for any performance and service-related risks and issues• Work with other parts of DCC to understand end customer experience of service delivery and use this in dialogue with suppliers to drive good supplier performance • Work seamlessly with Commercial and other parts of DCC to deliver end-end contract managementWhat will you be doing?• Manage suppliers throughout their lifecycle: Onboarding, Operational Management, and Offboarding• Be responsible for ensuring that supplier performance meets performance obligations and service level agreements.• Be responsible for accuracy of forecasted 'run' budget with suppliers• Maintain deep knowledge of the supplier's business performance against contract and licence condition• Operate as a supplier expert within DCC• Identify and deliver performance improvement plans and rectification of performance issues• Perform audit and assurance activities to regularly review and ensure adherence to controls, processes, documentation, and procedures.
• Act as an escalation point to resolve disputes and is a main point of contact for suppliers• Support the Head of Supplier Delivery in managing cross-supplier dependenciesWhat are we looking for?An individual with the following experience, skills and qualifications• Experience and excellent track record of delivering in a service-based contract environment (essential) and ideally within a Telco/Energy or other relevant sector (desirable)• Managing suppliers in a regulated environment (suppliers)• Experience of managing supplier budgets• Experience of working in a regulated environment (essential)• Good understanding of supplier management procedures• Experience in effective stakeholder management and issue resolution to drive operational benefits• Proven experience in building relationships and leveraging these to drive continuous improvement and ongoing value for moneyAbout the DCC:At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives.
That desire to make a difference is what drives us every day and it wouldn't be possible without our people.
Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours.
Here, we depend on each other and hold each other accountable.
You have the power to challenge and make change, to take the initiative and enjoy real responsibility.
Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.
Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.
Company benefits:The DCC's continued success depends on our people.
It's important to us that you enjoy coming to work, and feel healthy, happy and rewarded.
In this role, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.
If there are any questions you'd like to ask before applying, please contact or complete your application, so we can learn more about you.
Your application will be carefully considered, and you'll hear from us regarding its progress.Join the DCC and discover the power of you.What to do nowChoose 'Apply now' to fill out our short application, so that we can find out more about you.
As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process.
If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you'd like to ask before applying, please contact Please click for the Capita statement.
Smart together Our values and behaviours Make a difference We believe in our purpose.
Together, we work as one team, always looking for ways to improve and support DCC's role in a low-carbon future.
Act with integrity We treat everyone with kindness, consideration and respect.
We keep our promises to our customers.
And if something doesn't feel right, we speak up.
Be accountable You can depend on our word.
We're clear about our roles and we take the initiative, while respecting the processes we have in place.
Rewards & Benefits Get perks that work Personal Development Our training and development opportunities help you be your best self – from regular 1-2-1s all the way up to professional qualifications.
Group income protection Provides a continuous income if you're unable to work due to illness or injury for more than 26 weeks.
Pension Plans Our Capita Choice partners will match the salary contributions you make to your pension up to 5%, depending on your plan and time with us.
Flexible Holidays Need more time off?
Increase your standard 25 days of leave by buying extra to rest, spend time with family or satisfy your wanderlust.
Cycle to Work Scheme We're big on keeping things green.
If you want to cycle to work, we'll loan you the gear through salary sacrifice to make it tax-efficient.
Flexible working As we all transition to a new normal, we can help you find the hybrid working pattern that suits you and your team best.

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