Debt Recovery Agent

The following will play a crucial 1-to-1 role in achieving financial objectives by overseeing and coordinating the collection process on a varied customer basis from a standalone position.
This role is ideal for seasoned candidate with a keen interest in the financial services industry & who wants to progress & develop into a long-term successful collections partner.
The following will require full experience & understanding of settlement law.
Client Details This organisation is a well-established entity in the financial services industry as a market leader business & consumer recovery agency representing numerous high profile clientele & corporations.
The following offer a wide range of personal business services including advisory law & debt collection.
Description Main responsibilities consist of: Maintain a thorough understanding of company policies and legal regulations pertaining to debt collection.
Monitor and analyse customer accounts to identify outstanding debts.
Maintain transparent communication with clients on case progress, challenges, and recovery outcomes over numerous instances Professionally engage with debtors to secure repayments, ensuring fair and ethical treatment while safeguarding client interests.
Develop and implement effective recovery strategies.
Liaise directly with internal solicitors over ranging cases.
Propose and implement bespoke repayment plans, balancing debtor circumstances and client objectives.
Exercise discretion in resolving disputes and determining recovery approaches without supervision.
Maintain accurate records and prepare reports on collection activities.
Communicate effectively with customers and resolve any disputes.
Strictly adhere to GDPR, FCA, and other debt recovery regulations, maintaining ethical standards at all times.
Contribute to the overall customer service objectives of the company.
Profile An ideal candidate will have: Strong critical understanding of legal fields alongside financial services.
Strong knowledge of collection regulations and procedures.
Excellent communication and interpersonal skills.
Strong analytical skills and attention to detail.
Proficiency in using financial software and MS Office.
Previous experience in sales or collections preferred Negotiation experience in financial sector also considered.
Excellent questioning and negotiating skills Strong communication and interpersonal skills Resilient and empathetic attitude.
Excellent telephone manner & customer service skills.
Ability to positively resolve highly emotional situations.
Strong work ethic and initiative & ability to work towards target.Job Offer Basic salary of £31,000 with flex DOE.
Commision & bonus scheme OTE avg £42k.
Monthly completion bonuses of £750.
A permanent role in a reputable financial services company.
Full-time employment with flexible working hours.
Opportunities for professional development & career advancement & progression.
A comprehensive benefits package including inhouse pension contribution.
Onsite free parking.
Inhouse access to a portion of earned pay on demand