Demand-Led Customer

3 weeks ago


High Wycombe, United Kingdom Paradigm Housing Careers Full time

Are you adaptable, a natural problem solver, and passionate about providing excellent customer service?
At Paradigm Housing Group, we put our customers at the heart of everything we do.
We're looking for enthusiastic and motivated individuals to join our Customer and Neighbourhood Team on a 6-month fixed-term basis, working 30 hours per week (or as a secondment for internal candidates).
This is an exciting opportunity to make a real impact in our communities and help us shape the future of our services.
What You'll Be Doing As a Customer & Neighbourhood Officer, you'll play a key role in delivering outstanding services to our customers.
You'll: Ensure high levels of service performance and customer satisfaction.
Use your skills to identify when specialist support is needed to help customers sustain their tenancies.
Handle a range of day to day and more complex cases within mixed-tenure communities, supporting compliance and delivering tailored interventions for vulnerable customers.
Be an advocate for our customers, delivering services aligned to our Customer Care Standards.
Act as the face of our service – a key relationship builder, problem-solver, and customer service champion.
This is a visible and impactful role, with plenty of opportunities to make a difference.
What's in It for You?



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