Complaints Handler

3 days ago

Plymouth, United Kingdom Barker Ross Group Careers Full time

Our client based in their Portsmouth Head Office are a leading Housing Association and one of the biggest providers of high-quality housing in the charity sector.
They require several Complaints Handlers to join their busy team to support during winter pressures.
The hourly rate is £13.50 per hour.
The role is initially for 8 weeks with a possibility to extend.
Hours are office based over 37.5 per week.
The main responsibilities of the role will be to case manage and investigate customer complaints, prioritise and be accountable for resolution activities in line with the ombudsmen code.
You'll be accountable for all customer contact throughout a stage 1 complaint and ensure accurate and quality record keeping.
You will play a key role in ensuring policy, process and regulations are followed, ensuring you provide a professional thorough response to complaints when owning and resolving and work collaborating with business experts.
Duties will include: Communication through the channels of telephone, letter, or email Build and monitor actions plans for customer completions or escalation if/when appropriate.
Build relationships with customers and key stakeholders to deliver positive outcomes.
Have experience of complaints management and with excellent communication skills including accurate clear written skills and good telephone skills.
Have an understanding/experience of Housing Ombudsman.

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