Medical Secretary

7 days ago

StokeonTrent, United Kingdom Midlands Partnership Nhs Foundation Trust Full time

Job summary The North Staffordshire and Stoke on Trent Integrated Musculoskeletal Service (NIMS) is looking to recruit an enthusiastic and motivated Band 3 Medical Secretary on a part time basis ( hours) to join our friendly team.
This position will be based at Haywood Hospital, and the ideal candidate will need to be flexible as the office hours will need to be covered on a rota basis.
Once training and competencies have been signed off, we have the option of home working.
Good customer service skills and an excellent telephone manner is imperative.
You will support the Clinical Team providing extensive secretarial and administrative support and be responsible for the effective and efficient working of non-clinical aspects of the service in accordance with all Trust policies and procedures.
Previous experience of administration and booking systems and experience of working within the NHS would be an advantage but not essential as full training will be given.
We are passionate about delivering an excellent service to patients and you will play a crucial role in achieving this.
Main duties of the job Audio Typing - The post holder will be formatting clinical letters from transcriptions of audio recordings ensuring that appropriate supporting information is added and that the documents are free of typos and grammatical errors.
Experience with Audio Typing, OCR Text Processing Level 2 or equivalent Audio Typing experience is desirable but not essential as full training will be given.
Telephone - The post holder will be booking and rescheduling Advanced Physiotherapy Practitioner (APP) follow up appointments.
The post-holder will be required to handle incoming telephone calls and deal with queries from patients, relatives, carers, APP staff and other agencies.
Team duties - Cover office duties on a rota basis.
These duties include the monitoring of a shared inbox, handling telephone calls and other administrative tasks.The post holder is required to cover for colleagues during absence and these duties will include processing post, scanning, sending referrals and monitoring reports.
ICT - Use of electronic patient records systems and clinical documentation software.
Confident in the use of Office 365 packages especially excel, email communication and Microsoft Teams.
Administrative - Supporting clinical services including sending clinic appointment letters and supporting information and supporting projects and audits as required.
Quality and audit - To be actively contribute to service improvement and be involved in patient engagement and feedback.
About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by Supporting your career development and progression.
Excellent NHS Pension scheme Generous maternity, paternity, adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional annual leave.
Extensive Health and Wellbeing support and resource.
If you work in our community teams, we pay for your time travelling between patients.
Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates And more.
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Job description Job responsibilities For full details of the role, please see attached the job description and person specification.
If you do have any further questions regarding the role, please do not hesitate to contact us.
Person Specification QUALIFICATIONS Essential 5 GCSES grade C or above to include GCSE English or equivalent RSA III award or equivalent qualification OCR Text Processing (Level II) or equivalent audio typing experience EXPERIENCE Essential Relevant applicable experience in a similar medical secretarial/administrative role Experience of working in a health care environment Experience of problem solving and dealing with non-routine issues within an administrative/secretarial setting oExcellent organisational and computer skills SKILLS Essential Knowledge of Microsoft Office Packages Wide range knowledge of Hospital Systems Medway, CRIS, iPortal, Winscribe Ability to manage large volumes of work with a very fast turnaround Ability to deal effectively and with sensitivity when dealing with the public, including where there are barriers to understanding, using tact, diplomacy, and persuasion

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