Buffets Shift Manager

4 days ago

East Ferry, United Kingdom Butlins Full time

Our Shift Managers are the main point of contact for team during their working day in the Buffets Restaurant department.
Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all non-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.
Typical working hours cover 40 hours per week, 5 days over 7 split shifts.
Breakfast shifts are typically 7.30am - 12pm, dinner shifts are 4pm - 8pm.As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.
About You We are looking for an experienced leader from within an F&B environment that can support the team to deliver fantastic service.
Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience.
You should have previous experience in leading within a busy restaurant, bar or retail environment where a balance of speed and quality is important.You will be responsible for managing the team during shifts, ensuring that key tasks and objectives are met.
You'll actively drive add-on sales and promotions while supporting your team to do the same.
Maintaining stock and ensuring propositions are always available for guests is crucial, as is consistently delivering a quality guest experience in line with brand and venue guidelines.
You will also ensure that guest feedback is captured and addressed where possible, monitoring NPS and taking appropriate actions.You will provide accurate rota planning three weeks in advance using our in-house roster system and take accountability for the accuracy of closing the system.
A key part of your role will be coaching and developing the team to meet departmental goals while championing Butlin's Values and Leadership Behaviours.
You will ensure the right people are in the right place at the right time when creating rotas.
Building and maintaining strong relationships across the resort, with other resorts, and with Butlin's central support teams will be essential.
Additionally, you'll support the people aspects of the department, managing tasks from onboarding to the full employee life cycle, including PDPs, performance management, training, and formal HR processes.You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements.
With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day.

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