Medical Receptionist

Job summary We have an opportunity to join our receptionteam at the Homewell Practice.Our practice and the demand for GP services hasgrown over the last 2 years, and this means we are substantially growing ourteam.We are looking for either one full-time person(working hours per week) or two part-time people (working 20 hours perweek each) to join our reception family.We are looking for a flexible, reliable andloyal person who is adaptable and will think of this opportunity as acareer.
Someone who loves to learn andloves to work in a busy environment would suit this role.Working as a Medical Receptionist can be achallenging role so experience of working in a busy customer service role isessential and experience of working in a healthcare setting is desirable.This is an extremely varied role, and no daywill ever be the same.
This is a rolethat will not be learnt in a day, and we are looking for someone who will seethis as a challenge that they can conquer.Full training will be given.
Main duties of the job The post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice.
You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone.
The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.Duties include, but are not limited toAnsweringcalls from patients and healthcare agenciesPatientadministration including, registrations, deductions, change of addressProcessingof patient information from secondary care and other healthcare agenciesCompletionof various administrative tasks as directed by clinicians and leadership teamArrivingpatients and visitors into the building in a safe and polite way About us The whole Practice team is committed toproviding quality patient care and received a GOOD rating from the CQCInspection in 2022.Working within a friendly GP Practice.NHS Pension and good transport links.
Job description Job responsibilities Brief Job DescriptionThe post holder will undertake a variety ofreception and administrative duties to assist in the smooth running of thepractice.
You will have a positive andfriendly image towards patients and other visitors, either in person or via thetelephone.
The post holder will receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.
You will facilitate communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies.Duties include, but are not limited toAnsweringcalls from patients and healthcare agenciesPatientadministration including, registrations, deductions, change of addressProcessingof patient information from secondary care and other healthcare agenciesCompletionof various administrative tasks as directed by clinicians and leadership teamArrivingpatients and visitors into the building in a safe and polite wayExperienceExperienceof customer service in a healthcare setting or other busy customer servicerolesGoodexperience of working in a teamSolidprevious office experience and administration experienceExcellentIT skillsExperienceof IT within a medical environmentExperienceof General PracticeSkillsGoodcommunication skills (both written and oral)Goodtelephone manner and keyboard skillsTheability to listen and follow instructionProblemsolvingMedicalterminology (desirable)InterpersonalskillsAbilityto lead and engage with othersAbilityto be flexible, use your own initiative and manage your own time effectively toensure that all tasks are completed within the required timescalesUsedto working under pressure and to tight deadlinesAdaptableto quick changesConfident,organised and able to make decisions quickly Person Specification Personal Qualities/Attributes Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Reliable, good time keeper Sensitive and empathetic in distressing situations Confident, organised and able to make decisions quickly Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales Adaptable to change Used to working under pressure and to tight deadlines Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously The ability to listen and follow instruction Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS Experience Essential Experience of working with the general public Experience of administrative duties Experience of supporting and training colleagues Desirable Experience of working in a health care setting Experience of IT within a medical environment