Customer Services Consultant

1 week ago


City of Edinburgh, United Kingdom Search Full time

Customer Services ConsultantOur client who is a UK Investment management company are looking to add a Client Services Consultant to their digital channels team on a 12 month fixed term contract initially on a full time basis.Working Hours - Monday to Friday - 7 hours per day between 07:30am - 17:00pmSalary - Up to £26,000 DOE with fantastic benefits such as 10 % pensions, yearly bonus, Hybrid working etcLocation - City Centre of EdinburghStart date - ASAPHybrid workingKey Responsibilities:* Responding to client enquiries on all incoming channels which include telephone, email, secure messages, and live chat, always ensuring the highest possible levels of client service.
* Respond to incoming client communications, ensuring timely follow-up as required.
* Ensure high standards of customer service are maintained at all times.
* Liaise with various internal functions to ensure issue resolution.
* Liaise with various internal stakeholders to ensure effective communication.
* Troubleshoot, capture, and provide feedback to contribute to the development of digital portals and services.
* Escalation of complaints and expressions of dissatisfaction as required.
* Other Client Service functions as they arise.To be considered for this role you must be able to demonstrate the following experience and competencies:* Customer Service Background* The ability to handle client queries trouble-shoots, make decisions, take initiative to improve the service and resolve problems.


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