Call Centre Advisor Evening Shift
4 days ago
OCU Group are experiencing a significant amount of growth throughout 2024.
This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft.
The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues complaints and inquiries keeping customer satisfaction at the core of every decision.
Offering Salary: 25000 5% shift allowance 26250 Please be aware the working hours are: 15:00pm 23:00pm This position will require the successful candidate to work bank holidays and weekends including Christmas and New Year. Duties and Responsibilities: Customer Interaction:
Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner. Make outbound calls to customers as required for followups or service updates. Issue Resolution:
Identify and assess customers needs to achieve satisfaction. Provide accurate valid and complete information by using the right methods and tools. Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Data Management:
Record details of customer interactions comments and complaints. Process orders forms applications and requests. Team Collaboration:
Work closely with team members and other departments to resolve complex issues. Participate in team meetings and training sessions to improve skills and knowledge. Performance Targets:
Meet personal/team qualitative and quantitative targets. Strive for continuous improvement and take responsibility for achieving performance targets. Skill and Experience: Excellent communication skills both verbal and written. Strong active listening skills and ability to empathise with customers. Ability to multitask prioritise and manage time effectively. Proficiency in computer applications including MS Office and CRM software. Previous experience in a call centre or customer service role. Ability to work under pressure and handle challenging situations calmly and effectively. Company Information: Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customerfocused civil engineering solutions.
Working directly with many of the countrys leading bluechip power water telecoms and rail clients we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice.
We choose to be successful.
We are OCU One Company United.
We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.
-
Call Centre Team Leader Evening Shift
4 days ago
Ledston, United Kingdom Ocu Full timeOCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Team Leader to join our team in Leeds Seacroft. The Team Leader is responsible for overseeing and managing the team of Advisors. The purpose of the role is to ensure that the team meets performance targets adheres to company...
-
Call Centre Advisor Night Shift
4 days ago
Ledston, United Kingdom Ocu Full timeOCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...
-
Call Centre Team Leader
3 weeks ago
Ledston, United Kingdom Ocu Full timeEstablished in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the country's leading blue-chip power, water, telecoms and rail clients, we are looking for the very best talent to join our...
-
Call Centre Advisor Day Shift
4 days ago
Ledston, United Kingdom Ocu Full timeOCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a Call Centre Advisor to join our team in Leeds Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept ownership for...
-
Call Centre Advisor
7 days ago
Ledston, United Kingdom Ocu Full timeEstablished in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.Working directly with many of the country's leading blue-chip power, water, telecoms and rail clients, we are looking for the very best talent to join our...
-
Customer Advisor Night Shift
3 days ago
Ledston, United Kingdom Ocu Full timeOCU Group are experiencing a significant amount of growth throughout 2024. This has created an exciting opportunity for a National Operations Centre Advisor to join our team in Leeds Seacroft. The purpose of the role will be to act as the liaison between our company and our current and potential customers. The successful candidate will be able to accept...
-
Cleaning Operative
2 weeks ago
Ledston, United Kingdom First Call Contract Services Full timeCleaning Operative - Leeds LS2 Job: General cleaning duties required on the shopping mall, offices, canteen, toilets and back of house areas Location: Leeds Victoria Shopping Centre, LS2 7AU Contract: Temp to Perm Pay: £11.44 p/h Shifts: Two shifts available: Wednesday - Sunday: 0600-1500 Wednesday - Sunday: 1500-2200 Requirements: - Previous experience in...
-
Head Chef Garforth Garden Centre
3 weeks ago
Ledston, United Kingdom The Klondyke Group Full timeWe are looking for a Full Time Permanent Head Chef to join the team in our Restaurant in XX enter Centre name Garforth Garden Centre.Competitive Salary based on experience.The hours for this role are 45 hours over 5 days.All positions include weekend working so flexibility is a must.However we have the added benefit of no evening work and no split shifts.Our...
-
Head Chef Garforth Garden Centre
3 weeks ago
Ledston, United Kingdom The Klondyke Group Full timeWe are looking for a Full Time Permanent Head Chef to join the team in our Restaurant in XX enter Centre name Garforth Garden Centre.Competitive Salary based on experience.The hours for this role are 45 hours over 5 days.All positions include weekend working so flexibility is a must.However we have the added benefit of no evening work and no split shifts.
-
Head Chef Garforth Garden Centre
2 weeks ago
Ledston, United Kingdom The Klondyke Group Full timeWe are looking for a Full Time Permanent Head Chef to join the team in our Restaurant in XX enter Centre name Garforth Garden Centre.Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.Competitive Salary based on experience.The hours for this role are 45 hours over 5 days.All positions include weekend...
-
Sales Advisor
3 weeks ago
Ledston, United Kingdom At Management Full timeTitle: Sales Advisor (Dutch Speaking) Job Type: Permanent Location: Leeds Salary: £24,250 Per annum Employment type: Full-time Industry: Sales Job description: We are AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK.We specialise in what we do and at the heart of our business are...
-
Sales Advisor
1 week ago
Ledston, United Kingdom Pertemps Managed Solutions Full timeTelesales Advisor Remote Full time - Monday-Friday Permanent £23k base salary and OTE of £29-30k Role summary: You will be making outbound sales calls to customers, offering an exciting product with excellent value for money.Key responsibilities: Make 150/200 calls a day on an automated dialler.Build rapport with the customer, build an offer that suits...
-
Contact Centre Advisor
2 weeks ago
Ledston, United Kingdom Central Support Services Full timeDo you take pride in providing exceptional customer service?The important stuff: Free health club membership (T&Cs apply) Discounts across The QHotels Collection Family & Friends discounts in hotels across The QHotels Collection Access to accommodation discounts in Hilton and Marriott worldwide 28 days holiday (for full time) including bank holidays...
-
Ledston, United Kingdom First Call Contract Services Full timeExciting Opportunity for a 7.5 T Driver in Hayes!Join a nationally recognised logistics leader and take your driving career to the next level.We're offering a role that combines great earning potential with excellent benefits and career development opportunities.What's on Offer?Earnings: Realistic annual earnings of £33,855.94 (based on a 45-hour...
-
Customer Service Advisor
2 days ago
Ledston, United Kingdom Michael Page Full timePage Personnel have just registered a new exciting Permanent Customer Service Advisor Position in Leeds to work for a reputable Legal Business!This would be an excellent opportunity for someone experienced within customer services or someone that is looking to kick start their career with a business that will provide full training!The organisation welcomes...
-
Punch Centre Operator
3 weeks ago
Ledston, United Kingdom Interaction - Leeds Full timePunch Centre Operator Temp to Perm role, £13.19p/hr, 39hrs per week, Days LEEDS I am looking for a Punch Centre Operator to work for one of my Manufacturing and Engineering clients based near to Yeadon, Leeds on the day shift.Working within the Sheet Metal Department, the successful candidate must have previous experience working as a Punch Centre Operator...
-
Punch Centre Operator
3 weeks ago
Ledston, United Kingdom Interaction - Leeds Full timePunch Centre Operator Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Temp to Perm role, £13.19p/hr, 39hrs per week, Days LEEDS I am looking for a Punch Centre Operator to work for one of my Manufacturing and Engineering clients based near to Yeadon, Leeds on the day shift.Working within...
-
Punch Centre Operator
3 weeks ago
Ledston, United Kingdom Interaction - Leeds Full timePunch Centre Operator Temp to Perm role, £13.19p/hr, 39hrs per week, Days LEEDS I am looking for a Punch Centre Operator to work for one of my Manufacturing and Engineering clients based near to Yeadon, Leeds on the day shift.Working within the Sheet Metal Department, the successful candidate must have previous experience working as a Punch Centre Operator...
-
Punch Centre Operator
3 weeks ago
Ledston, United Kingdom Interaction Recruitment Full timePunch Centre Operator Temp to Perm role, £13.19p/hr, 39hrs per week, Days LEEDS I am looking for a Punch Centre Operator to work for one of my Manufacturing and Engineering clients based near to Yeadon, Leeds on the day shift.Working within the Sheet Metal Department, the successful candidate must have previous experience working as a Punch Centre Operator...
-
Punch Centre Operator
3 weeks ago
Ledston, United Kingdom Interaction - Leeds Full timePunch Centre Operator Temp to Perm role, £13.19p/hr, 39hrs per week, Days LEEDS I am looking for a Punch Centre Operator to work for one of my Manufacturing and Engineering clients based near to Yeadon, Leeds on the day shift.Working within the Sheet Metal Department, the successful candidate must have previous experience working as a Punch Centre Operator...
