Cloud Engineer

1 week ago

Halford, United Kingdom Smartchoice International Limited Full time

Job Description CLOUD ENGINEER - AMAZON CONNECT Key Responsibilities: Technical Implementation: Work closely with senior engineers and architects to design, test, and implement contact center solutions.
AWS Expertise: Utilize your knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, API Gateway, Pinpoint, etc.)
to help create effective contact center systems.
Amazon Connect: Gain hands-on experience with Amazon Connect features, including designing contact flows, setting up agent desktops, and optimizing routing strategies.
AWS CDK: Learn and apply AWS CDK for infrastructure automation, streamlining deployments and simplifying management of AWS resources.
Troubleshooting & Problem Solving: Resolve technical challenges and ensure smooth performance of contact center applications.
Ongoing Learning: Stay up-to-date with the latest in Amazon Connect, AWS services, and contact center technologies.
Key Requirements: A basic understanding of cloud computing and contact center technologies.
Familiarity with AWS services and architecture.
Strong analytical and problem-solving abilities.

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