Front Of House Assistant
2 weeks ago
To provide a first-class client care experience to all staff and visitors using Reception, Conference Suite and Facilities services in our Southampton office, ensuring both external and internal clients are treated as a priority and that high service delivery standards are consistently met.
This is a 40 hour role.
Key Responsibilities Front of House: Overviewing conference room bookings to ensure rooms have availability Conducting daily quality checks and liaising with IT as required Preparing meetings rooms to the layout required Meeting and greeting clients and providing Wifi codes when necessary Providing refreshments (including ordering/laying-out of lunches) Maintaining refreshment stock for meetings rooms Clearing rooms and re-arranging the furniture Reconcile catering invoices with booking forms, stamp and enter chargeable code and provide to Office Supervisor Booking taxis, as required Receive incoming calls and/or Reception calls Carry out daily top ups and cleaning of the office coffee machine Facilities: Dealing with incoming post - opening, date stamping and sorting into teams Scanning post, DX and hand or courier deliveries to fee earners Franking machine tops, preparing and franking outgoing post and sorting DX post ready for collection Any monies received for private postage is paid into the postage budget code Scanning, binding and photocopying, ensuring attention to detail and accuracy whilst meeting deadlines Ensuring the printers have paper stock and assist with minor printer issues (eg resolving paper jams, replacing toner cartridges) Assist with the stationery, print, cleaning and consumable supplies by ordering weekly/as and when required from our core list Arranging courier services, as required Print out cheques and deliver to fee earners Carrying out archiving tasks including closing files, deeds and Wills and preparing them for collection Undertake the process for retrievals arriving into the office to ensure we have received the correct stock Carrying out tap flushing routines when necessary Ad hoc duties, as required, to support the Office Supervisor To carry out the role of a Fire Warden following the completion of the necessary training Skills / Experience Required Good spread of GCSEs (A*-C or 4-9) including English and Maths Experience in a Front of House / Client Facing / Reception position Positive, enthusiastic and pro-active approach Excellent organisational skills Ability to work as part of a team and use own initiative Knowledge of Microsoft packages Accuracy and attention to detail Flexibility in the duties of the role, and ability to cover additional hours when required 'Can do' and 'will help' approach Self-motivation and willingness to learn and improve Good communications skills Excellent client care approach TPBN1_UKTJ
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