Account Manager

4 days ago

City of Edinburgh, United Kingdom Asobbi Full time

As a Client Account Manager, your primary responsibility will be to maintain and expand your assigned client accounts by driving long-term renewals and collaborating with the Client Development Director to introduce and grow new service offerings.
You will work to improve the overall client Net Promoter Score (NPS) within your designated accounts and proactively manage any potential client churn.
Your role will also ensure a seamless experience for clients in terms of incremental sales orders, delivery, and operational excellence.
Key Responsibilities: Own and manage the Account Development Plan process for designated regional accounts.
Develop and utilize Account Based Marketing strategies to increase awareness and identify opportunities within the client base, holding accountable the relevant delivery functions.
Work closely with the Sales, Client Service Management, Product, and Delivery teams to ensure client expectations are met and exceeded.
Take responsibility for client contract accuracy, ensuring that contracts reflect the services provided, supported, and billed.
Mitigate potential client churn by monitoring satisfaction and proactively addressing issues.
Collaborate with internal teams to ensure operational excellence and client satisfaction.
Additional Responsibilities: Flexibility is required to adapt responsibilities as directed by your Line Manager/Director.
Handle confidential and sensitive data in accordance with company policies and procedures.
Reporting lines and responsibilities may evolve to reflect organizational needs.
This list is not exhaustive but provides an outline of the key tasks and responsibilities.
Whats in it for you?
You can expect a dynamic, fun work environment where culture, well-being, and career growth are prioritized.
With excellent career progression opportunities and a team that feels like family, it's no surprise that nearly half of their employees have been with the company for 5 years.
They offer a hybrid working model with 2 days a week from home.
Their office provides an open, collaborative space with modern kitchen facilities and break-out areas for relaxation.
Ideal Candidate: Minimum of GCSE/A-Level or equivalent qualifications, or proven commercial working experience.
Commercial experience in one or more of the following areas: Colocation, Private/Public Cloud, or Network services.
Proven experience in account management, retention, and growth within a sales environment.
A track record of consistently meeting or exceeding targets.
Experience in managing relationships at multiple levels within an organization.
B2B full lifecycle solutions sales experience.
Strong organizational skills and ability to work effectively in a high-growth, fast-paced environment.
Demonstrated ability to build and maintain high-impact relationships with clients, advocating for long-term, mutually beneficial partnerships.
Excellent client service mindset with strong interpersonal, presentation, and written communication skills.
This role is 3 days per week in the Edinburgh office.

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