Service Desk Analyst

11 hours ago


Ledston, United Kingdom Ust Full time

We are urgently recruiting for a Service Desk Agent to join our team in Leeds.
Type: Full Time & Permanent Start: ASAP Shift work: Early Shift (8am-4:30pm) Standard Shift (9am-5:30pm) Day Shift (9:30am-6pm) Mid Shift (11am-7:30pm) Evening Shift (12pm-8:30pm) A weekend shift is also required Role: Service Desk Engineer will be the Single Point of Contacts for all IT related issues for end users whose key responsibilities include.. Ability to understand the client query, Responds to telephone calls, email, instant messages, and ensure every issue/request is logged in the Ticketing tool without any lapses.
Provide first Level for all IT related services to end users , provide Remote desktop support and perform other activities based on SOPs within agreed SLA's Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users Route tickets to internal 2nd and 3rd level IT support staff appropriately without any misrouting.
Use the Incident Management System to document and manage Incidents and work requests and their respective resolutions and circumvention's.
Assign Service Requests / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including issue recognition, logs, research, isolation, resolution and follow –up steps Educate Users about Self-help articles, best practices thus creating awareness about IT systems usage.
Co-ordinate with Level 2 teams during Major incidents and provide updates to Users.
Ensure the ticket is updated with latest updates in a descriptive manner for future reference


  • Service Desk Analyst

    3 weeks ago


    Ledston, United Kingdom Kinetech Recruitment Ltd Full time

    Vibrant creative business in Central Leeds is looking for a Service Desk Analyst to join the team.This will require 4 days per week onsite, given the nature of the role.Great offices with coffee and breakfast on tap.The role will involve providing 1st and 2nd Line technical support, in person, via phone and email, for all PC users (with some MACs) and other...


  • Ledston, United Kingdom Ricoh Full time

    Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Service Desk Analyst Located: Leeds Package: £24,218 per annum, plus bonus and additional company benefits About Ricoh: Ricoh is a global technology business.As a company born in print, we design and manufacture...


  • Ledston, United Kingdom Nhs England Full time

    Job summary An exciting opportunity has arisen for a Service Desk Support Analyst to join NHS England's Workforce Training and Education, Data & Analytics Team.To be successful in this role, you will have experience using a service desk and excellent IT skills.You will be confident in working with users and committed to quality and continuous improvement.You...


  • Ledston, United Kingdom Diversejobsmatter Full time

    The Tier 1 Analyst role within our Service Team is designed to deliver exceptional IT service to the firm's internal customers.As the initial point of contact, the position demands a commitment to providing first-time fixes where possible, and effective triage of calls to ensure that, if escalation is necessary, all relevant information and initial checks...


  • Ledston, United Kingdom Evri Full time

    At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone.Here at Evri we always think about what it's like to be in your position when making those big decisions.It takes courage to make change happen in your life, and we're here to help you with that.We're here for the first step, the next step, and...

  • Service Analyst

    3 weeks ago


    Ledston, United Kingdom Tpp Full time

    Whether it's a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world.We pride ourselves on providing great customer service.In this role, you will be helping healthcare professionals to give the best care to their patients.In the NHS alone our experienced team support over...


  • Ledston, United Kingdom Io Associates - UkEu Full time

    Clinical Systems Manager £300-400 (DOE) 6 month contract (initially) Remote We are looking for a motivated and detail-oriented Clinical Systems Analyst to join our Clinical Systems team, to support the rapid expansion of our clinical platforms team.The role involves maintaining, supporting, and optimising clinical IT systems used within the...

  • Service Desk Analyst

    3 weeks ago


    Ledston, United Kingdom Netcompany Uk Limited Full time

    Company Description Apply fast, check the full description by scrolling below to find out the full requirements for this role.Are you ready to join the forefront of technology innovation with Netcompany?As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate.Our vision is to be the...


  • Ledston, United Kingdom Idox Plc Full time

    Application and Database Analyst Local Government Software Home Based, with occasion travel About the role Are you a tech-savvy problem solver with a passion for providing top-notch customer service?We are looking for a smart technical specialist to join our dynamic Idox Cloud Hosting team within the Local Government Software Division.As a Application and...


  • Ledston, United Kingdom T2M Resourcing Full time

    Sales Operations Analyst Remote in the UK £35,000 T2M Resourcing are currently recruiting for a new position as a Sales Operations Analyst with a growing engineering services business.This role is a remote position based in the UK, you will be working with the sales and marketing teams.Responsibilities of a Sales Operations Analyst: Act as the CRM subject...


  • Ledston, United Kingdom Royal Caribbean Group Full time

    The Assistant Front Desk Manager continually strives to exceed hospitality industry standards, while ensuring complete guest and team satisfaction.This role establishes and drives a positive working environment focusing on operational goals where training, leadership, development, and recognizing overall team performance are paramount.QUALIFICATION: Minimum...

  • Asbestos Surveyor

    3 days ago


    Ledston, United Kingdom Future Select Recruitment Full time

    Job Title: Asbestos Surveyor / Analyst Location: Leeds, West Yorkshire Salary/Benefits: £24k - £42k + Training & Benefits This is a fantastic opportunity to join a busy, UKAS Accredited Asbestos company, with a growing client base and an excellent reputation.They are seeking an experienced Asbestos Surveyor / Analyst in the Yorkshire area, who has a...

  • Business Analyst

    3 weeks ago


    Ledston, United Kingdom Hays Full time

    We are seeking a skilled and motivated Business Analyst to join our client's digital transformation team.The role is within the manufacturing/service industry.This is a hybrid role based 2 days a week in Bradford.Other travel around sites in the UK will be required at times.What you will be doing Document existing processes and workflows to understand pain...

  • Reporting Analyst

    3 weeks ago


    Ledston, United Kingdom In Technology Group Full time

    Title: Reporting AnalystLocation: Leeds City Centre (3 days a week onsite)Salary: Up to £45,000 + Bonus & BenefitsHybrid Working, 25 days holiday, private health, great pensionAre you ready to make a meaningful impact through your work?Join the team as a Reporting Analyst within an innovative investment business, a collaborative venture born from three...

  • Business Analyst

    3 weeks ago


    Ledston, United Kingdom Hays Technology Full time

    We are seeking a skilled and motivated Business Analyst to join our client's digital transformation team.The role is within the manufacturing/service industry.This is a hybrid role based 2 days a week in Bradford.Other travel around sites in the UK will be required at times.What you will be doing Document existing processes and workflows to understand pain...

  • Business Analyst

    3 weeks ago


    Ledston, United Kingdom Hays Full time

    We are seeking a skilled and motivated Business Analyst to join our client's digital transformation team.The role is within the manufacturing/service industry.This is a hybrid role based 2 days a week in Bradford.Other travel around sites in the UK will be required at times.What you will be doing Document existing processes and workflows to understand pain...

  • Bi Analyst

    11 hours ago


    Ledston, United Kingdom Newday Full time

    BI Analyst Working at our iconic office in Leeds, and virtually via Microsoft Teams Your new role at NewDay Join our successful Operations MI Team, where you'll play a pivotal role in designing and building cutting-edge solutions using key technologies like Databases, ETL processes, Reporting Tools, and Web Applications.As the BI Analyst, you'll work closely...

  • M&A Pmo Analyst

    3 weeks ago


    Ledston, United Kingdom Bupa Full time

    Job Description:M&A PMO Analyst Manchester, Leeds or London Hybrid working 2/3 days WFH p/weekCompetitive salary dependent upon experience & location Full time 37.5 hours per weekWe make health happenWorking in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and...


  • Ledston, United Kingdom Qbe Management Services (Uk) Limited Full time

    Primary Details Time Type: Full time Worker Type: Employee Actuarial Analyst (Reserving) Leeds Permanent (Hybrid) At QBE, our purpose is to enable a more resilient future.We are an international insurer and reinsurer with a local presence in 27 countries.The opportunity We're looking for an Actuarial Analyst to join our Reserving Reinsurance team based in...


  • Ledston, United Kingdom Wrk Digital Full time

    Job Description Digital Business Analyst / Project Manager Leeds HQ (Remote First, UK Only) Up to £50,000 + Benefits WRK digital are partnered exclusively with a growing digital agency in Leeds who are looking for a Digital Business Analyst with good project management skills to join their team and help the business deliver market-leading ecommerce services...