Densell Recruitment | Senior Claims Handler | Falkirk

4 days ago


Falkirk, United Kingdom Densell Recruitment Full time

Senior Claims Handler / Claims Coordinator Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Falkirk Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area.
This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.
Job Summary: As the first point of contact for our customers, you will manage a case load of property claims from inception to completion.
The works include both restoration (cleaning, drying, strip-out) and reinstatement (repair works) following insurance claims.
You will be a key liaison between the policyholder, the insurance company, the field teams (technicians, trades, and managers), and sub-contractors.
Responsibilities: Oversee property claims from receipt of the initial instruction to job completion of works.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Act as a central point of contact for policyholders, insurance clients, field and office teams to ensure efficient and exemplary job completion.
Manage the regional administrative resource, providing support and guidance to other administration staff within the team to maintain workflow and quality standards.
Schedule trades according to job requirements on a day-to-day basis, optimising their time and minimising travel.
Order materials for delivery to site.
Take lead responsibility for assessing customer satisfaction with the service and identifying any necessary remedial action.
Skills/experience required: Previous experience in administration, claims handling and customer service.
Experience in planning and allocating work to field-based staff.
Experience overseeing the work of others or supporting team workflow.
An understanding of claims management tools and systems would be advantageous (but not essential).
Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel use; experience with data analysis is a plus but not essential.
Excellent communication skills with the ability to influence and engage effectively across all levels.
Package details The salary will be £29,400 Working hours are 9.30am to 5.00pm (40 per week) Office-based 25 days (including Bank Holidays) Healthcare, life insurance and pension and other benefits Additional information Please apply for this Claims Coordinator / Claims Handler role by clicking on the apply button at the bottom of the page.
We may not always be able to reply to every applicant due to the volume of CVs received so if you have not received a reply within 3 working days, please assume that you have not been successful on this occasion.
JBRP1_UKTJ



  • Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Falkirk Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area.This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Falkirk Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area.This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.

  • Senior Claims Handler

    2 weeks ago


    Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator Falkirk Office-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required. Job...

  • Senior Claims Handler

    2 weeks ago


    Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...

  • Senior Claims Handler

    4 weeks ago


    Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Falkirk, Falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler Role OverviewThis established team in the Falkirk area is seeking an experienced and knowledgeable claims handler with a passion for delivering exceptional customer service. As a senior role within the team, this position will involve taking on additional responsibilities to support the team manager as required.Job Summary:The ideal...


  • Falkirk, Falkirk, United Kingdom Densell Recruitment Full time

    Job Summary:We are seeking a highly skilled and knowledgeable claims handler to join our team in Falkirk. This senior role will involve taking on additional responsibilities to support the team manager as required.Key Responsibilities:To provide excellent customer service as the first point of contact for our customersTo manage and resolve claims efficiently...


  • Falkirk, Falkirk, United Kingdom Densell Recruitment Full time

    About the Role">We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join our established team in Falkirk. As a Senior Claims Handler, you will manage a case load of property claims from inception to completion, overseeing all administrative aspects and ensuring client systems/portals are accurately...

  • Senior Claims Handler

    4 weeks ago


    falkirk, United Kingdom Densell Recruitment Full time

    Senior Claims Handler / Claims Coordinator FalkirkOffice-based We are looking for a skilled and knowledgeable claims handler with a passion for excellent customer service to join an established team in the Falkirk area. This will be a senior role within the team so taking on additional responsibilities to support the team manager as required.Job Summary: As...


  • Falkirk, Falkirk, United Kingdom Falkirk Council Full time

    Falkirk Council is seeking an experienced leader to drive the Partnership's Strategy and Transformation activity. About the RoleThe successful candidate will be responsible for leading a team of professionals to achieve financial responsibility and accountability across the organization.This role is centered around people in our communities, with a focus...


  • Falkirk, United Kingdom CV-Library Full time

    Core Group are hiring! Job Title: Senior Claims Co-ordinator Job Summary: We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers,...


  • Falkirk, United Kingdom Core Group Full time

    Core Group are hiring!Job Title: Senior Claims Co-ordinatorJob Summary:We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint is engaging, efficient, and effective. As the first point of contact for our customers, you will...


  • Falkirk, United Kingdom Peace Recruitment Full time

    Peace Recruitment currently have a vacancy for a Groundworker with Dumper and/or Roller in Falkirk.You will be working on a busy construction site in the Falkirk area.There will be working available until Christmas and could go longer Location: FalkirkStart date: ASAPHourly rate: £20.50ph Umbrella/PAYECSCS card is requiredDumper or Roller CPCS / NPORS is...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site.We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk.Hours of work are on a rota basis: 37 hours reducing to...


  • Falkirk, United Kingdom BELFOR Property Restoration Full time

    Job Description ​​​​​​​We are looking for a skilled and knowledgeable Claims Handler with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site.If you want to know about the requirements for this role, read on for all the relevant information.We are looking for an experienced Senior Catering Assistant / Supervisor to work in a...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, United Kingdom Brightwork Ltd Full time

    This role is being advertised by Brightwork who are recruiting for our client in Falkirk and we require a Temporary Senior Catering Assistant / Supervisor for our clients site. We are looking for an experienced Senior Catering Assistant / Supervisor to work in a busy canteen environment based in Falkirk. Hours of work are on a rota basis: 37 hours reducing...


  • Falkirk, United Kingdom Falkirk Council Full time

    Job Advert A Civic Amenity Attendant 2 (Plant Operator) position have become available within the Waste Services operations team. The duties include: Collection and sorting of recyclable materials into the allocated bays and/or off a picking line. Cleaning and basic maintenance of plant and equipment. Maintaining accurate records for the removal...