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Medical Receptionist/Care Navigator

1 month ago

Rishton, United Kingdom Fishergate Hill Surgery Full time

Job summary We are seeking a highly motivated individual to join our administrative team.
The ideal candidate will have excellent communication, interpersonal, and organisational skills, with the ability to work both independently and as part of a team.We are happy to discuss hours at interview, as we will consider offering this position as one 35 hour role or split the role into two at 14 and 21 hours each for the right candidates.Your hours will work on a two-week rotation, with adjustments sometimes made to cover annual leave or sickness:Week 1 - 8:00am - 3:00pmWeek 2 - 11:30am - 6:30pmwith a paid break of half an hour for lunch.
Main duties of the job To be responsible for undertaking a wide range of reception and administrative duties along with the provision of general support to the multidisciplinary team.
To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
About us Fishergate Hill Surgery is a General Practice Partnership open to all patients living within the practice boundary of Preston, Ashton-on-Ribble & Lower Penwortham.
We offer primary care services to help patients to manage their health and prevent illness.
We have two GP Partners complimented by 4 Salaried GPs, a Nurse Practitioner, GP Trainees, a Clinical Pharmacist, a great Nursing Team, and a friendly reception team.
We have full access to a range of ARRS staff including Care Coordinators, General Practice Assistants, First Contact Physiotherapist, Mental Health Practitioner and Social Prescriber.
Patient list size 6,500.
We are a training practice, supporting the training of medical students from UCLAN and Manchester University.- CQC rating Good- Consistently high QOF achievers Job description Job responsibilities The following are the core responsibilities for the role.
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:1.
Process incoming and outgoing mail2.
Photocopy documentation as required3.
Process changes to patient registration, deduction of record and new patient registration4.
Input data into the patients healthcare records as necessary5.
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately6.
Welcome patients and visitors to the organisation, directing requests appropriately7.
Support all clinical staff with general administrative tasks as requested8.
Process and distribute incoming emails9.
Process personal, telephone and e-requests for appointments10.
Signpost patients to the correct service11.
Initiating contact with and responding to, requests from patients, team members and external agencies12.
Code data on the clinical IT system13.
Direct requests for information, , SAR, insurance/solicitors letters and DVLA forms to the appropriate team member14.
Manage all queries as necessary in an efficient manner15.
Monitor and maintain the reception area and notice boards16.
Support all clinical staff with general tasks as requested17.
Scan patient related documentation and attach scanned documents to patients healthcare records18.
Complete opening and closing procedures in accordance with the duty rota19.
To support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently20.
Maintain a clean, tidy, effective working area at all times Person Specification Personal Qualities Essential Polite, confident, and flexible.
A forward thinker with high integrity and loyalty.
Clear, polite telephone manner.
Sensitive and empathetic, especially in challenging situations.
Ability to follow policy and procedure.
Willing to work flexible hours as needed.
Experience Essential Experience working with the general public.
Strong IT skills, including Office and Outlook proficiency.
Ability to work under pressure and handle sensitive situations empathetically.
Desirable Administrative experience in a healthcare setting.
Familiarity with EMIS clinical system.
Qualifications Essential Educated to GCSE level or equivalent