Vitality Corporate Services Limited | Technical Operations Team Lead | Bournemouth
2 weeks ago
About The Role Team Vitality Technology - IT Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.
We are happy to discuss flexible working
What this role is all about: Are you passionate about leading dynamic IT teams and delivering exceptional user experiences?
Join Vitality as our IT End User Service Team Lead and drive innovation in a company that values your expertise and growth
You will manage the End User Service Team and work closely with internal service delivery teams & 3rd party functions in assuring service stability and improvements to our Technology function.
This role will take ownership in supporting our key business services with a focus on End User Services for a user base exceeding 3,000.
You will create and foster a dynamic partnership between IT and the wider business community through strong communication and pro-active engagement around incidents, problem management and continuous improvement.
Key Actions Meet or exceed Service and Compliance levels for services including: Incidents resolved in SLA Problem Tickets resolved in SLA Technical Debt resolved on target Patching and Vulnerability resolved within tolerance Audit items resolved on target Work with the Head of Engineering to understand and build the budget for the area, identify opportunities for optimisation.
Organise and manage team structure, workload, priorities and KPIs across the team.
Focus on driving efficiencies throughout our services, ensuring personnel have and or acquire, the requisite skills aligned to current and strategic services.
Recruit and plan the development of individual team members, technically, commercially, and personally.
Ensuring a cohesive successor planning model is in place and kept current.
Service appraisals and performance management across the team.
Expectation to participate in on call rota as well as manage the rota throughout the team.
What do you need to thrive?
An extensive and proven track record of Microsoft or specialised IT Operational support experience.
A detailed understanding of: M365 Outlook, Exchange, email filtering anti spam and malware.
Active Directory on-premise and Azure Windows desktop including Windows 11 MECM (SCCM & InTune) Mac OS & JAMF Detailed experience in supporting service delivery functions.
Experience with various Cloud providers AWS, Azure, GCP, Networks and Infrastructure technologies.
Experience in running or influencing Incident and Problem Management.
Working knowledge and understanding of Continual service improvement lifecycle.
Operational and end user focussed.
So, whats in it for you?
Bonus Schemes A bonus that regularly rewards you for your performance A pension of up to 12% We will match your contributions up to 6% of your salary Our award-winning Vitality health insurance With its own set of rewards and benefits Life Assurance Four times annual salary These are just some of the many perks that we offer
To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits.
Exciting rewards.
Great career opportunities
If you are successfulin your application and join us at Vitality, this is our promise to you, w e will: Help you to be the healthiest youve ever been.
Create an environment that embraces you as you are and enables you to be your best self.
Give you flexibility on how, where and when you work.
Help you advance your career by playing you to your strengths.
Give you a voice to help our business grow and make Vitality a great place to be.
Give you the space to try, fail and learn.
Provide a healthy balance of challenge and support.
Recognise and reward you with a competitive salary and amazing benefits.
Be there for you when you need us.
Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company We're really excited to announce that we have recently been awarded "Top 10 Best Places To Work" in The Sunday Times Awards 2024
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable.
Our core purpose is to make people healthier and enhance protect their lives.
Vitality pioneered shared-value insurance.
We incentivise people to live healthier longer lives they benefit, our business benefits, and society benefits.
Were successful because we attract, develop, and retain the best people and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme.
Just to make sure you know our products inside and out.
Diversity & Inclusion Were committed to diversity and inclusion because its good for our employees, for our business, and for society.
To learn more please visit our Careers page.
Vitalitys approach to sustainability Vitality is a business that drives positive change.
We reward people for making and sustaining healthier choices.
But healthy people also need a healthy environment.
To learn more please visit our Careers page.
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early.
JBRP1_UKTJ
-
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeJob Description About The Role Team Sourcing Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: A keen eye to learn Experience in a Commercial role Strong attention to details, the role covers Vitality's large Corporate renewals for the year What this role...
-
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeJob Description About The Role Team Sourcing Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: A keen eye to learn Experience in a Commercial role Strong attention to details, the role covers Vitality's large Corporate renewals for the year What this role is...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role In order to make an application, simply read through the following job description and make sure to attach relevant documents.Team Sourcing Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.Top 3 skills needed for this role: A keen eye to learn Experience in a Commercial role Strong...
-
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeTeam Member Servicing and Claims - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours. We are happy to discuss flexible working! The Principal Software Engineer leads and plans development across large or multiple teams, providing expertise in many technical areas or specialisms...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role The following information provides an overview of the skills, qualities, and qualifications needed for this role.Team Sourcing - Group Operations Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: The ability to...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Member Servicing and Claims - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours.We are happy to discuss flexible working!What this role is all about: The Principal Software Engineer leads and plans development across large or multiple teams, providing expertise in...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Increase your chances of reaching the interview stage by reading the complete job description and applying promptly.Team Member Servicing and Claims - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours.We are happy to discuss flexible working!What this role is all about:...
-
bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The RoleTeam Member Servicing and Claims - ITWorking Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours.We are happy to discuss flexible working!What this role is all about:The Principal Software Engineer leads and plans development across large or multiple teams, providing expertise in...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Group Finance Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: Payroll compliance and legislation knowledge Attention to detail and analytical skills Communication and interpersonal abilities What this role is...
-
Vitality Corporate Services Limited | Pricing
2 weeks ago
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Implementation & Governance Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!What this role is all about: As a Pricing & Underwriting Governance Analyst, you will QA the person, SME and Large Corporate Underwriting processes for new and...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Member Active Engagement - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours.We are happy to discuss flexible working!Top 3 skills needed for this role: Experience in IOS mobile application development Managing stakeholder expectations Able to meet deadlines What...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role The following information provides an overview of the skills, qualities, and qualifications needed for this role.Team Member Active Engagement - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours.We are happy to discuss flexible working!Top 3 skills needed for this role:...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Retention Working Pattern - Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: Building Strong Relationships ExcellentNegotiation skills Astrong individual but also a team member What this role is all about: Client...
-
Vitality Corporate Services Limited | Pricing
3 weeks ago
bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The RoleTeam Implementation & GovernanceWorking Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!What this role is all about:As a Pricing & Underwriting Governance Analyst, you will QA the person, SME and Large Corporate Underwriting processes for new and existing...
-
bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The RoleTeam RetentionWorking Pattern -Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time, 35 hours per week.We are happy to discuss flexible working!Top 3 skills needed for this role: Building Strong RelationshipsExcellentNegotiation skillsAstrong individual but also a team memberWhat this role is all about:Client...
-
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Member Servicing and Claims - IT Working Pattern - Hybrid 2days per week in any of the Vitality Offices (Bournemouth, London or Stockport).Full time hours. We are happy to discuss flexible working! What this role is all about: The Principal Software Engineer leads and plans development across large or multiple teams, providing...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Vitality Technology Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!What this role is all about: This exciting opportunity will put you in charge of the development and management of centralised policies, and practices for the running of...
-
Vitality Corporate Services Limited | Pricing
3 weeks ago
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeJob DescriptionAbout The Role Team Implementation & Governance Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! What this role is all about: Do you have experience in or enjoy coding? Have you taught yourself how to code in SQL and / or use Advanced Excel...
-
Vitality Corporate Services Limited | Pricing
3 weeks ago
Bournemouth, Dorset, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Team Implementation & Governance Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. We are happy to discuss flexible working! What this role is all about: As a Pricing & Underwriting Governance Analyst, you will QA the person, SME and Large Corporate Underwriting processes for new and...
-
Bournemouth, United Kingdom Vitality Corporate Services Limited Full timeAbout The Role Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Team Implementation & Governance Working Pattern - Hybrid 2days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.We are happy to discuss flexible working!What this role is all about: Do you have experience in or...
