Manager, Euc Endpoint

Job summary Are you an IT professional with a talent for managing endpoint devices and optimising user experiences?
The NCA is seeking an End User Compute Endpoint Manager to ensure our teams have seamless access to secure and reliable technology, directly supporting the delivery of excellent patient care.In this role, you'll oversee the management, configuration, and security of endpoint devices, from desktops and laptops to mobiles and tablets.
You'll ensure the deployment and maintenance of essential healthcare applications, troubleshoot issues, and support compliance with NHS standards, making technology simple and effective for end users.Working closely with IT and clinical teams, you'll drive improvements, implement automation, and apply best practices in device management and security.
Your expertise in endpoint management, user support, and security will be key to providing a smooth, secure experience for our healthcare staff, helping them work efficiently and focus on patient care.If you're ready to make an impact in healthcare by shaping a robust, user-friendly computing environment, join the NCA to be part of a mission-driven team where your skills truly matter.
Main duties of the job As Manger, EUC Endpoint in the NCA, you will hold a key position in managing and optimising endpoint computing environments crucial to healthcare delivery.
Your role will encompass strategic planning, operational management, and technical oversight to ensure the reliability, security, and efficiency of end-user computing systems.Your primary responsibility will be to oversee the configuration, deployment, and maintenance of endpoint devices such as desktops, VDI, laptops, tablets, and mobile devices across NCA sites.
Working closely with other digital teams and vendors, you will ensure that endpoint hardware and software solutions meet the needs of clinical and administrative staff while adhering to NHS standards and policies.In addition to operational management, you will play a pivotal role in driving continuous improvement initiatives within the endpoint computing environment.
You will identify opportunities to enhance endpoint performance, streamline processes, and optimise user experience through the adoption of emerging technologies and best practices.As Manger, EUC Endpoint, you will also provide leadership and direction to a team of EUC endpoint support specialists.
You will mentor team members, facilitate training programs, and promote a culture of collaboration and innovation to ensure the delivery of high-quality technical support services to NCA staff.
About us The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester.
Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners.
We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility.
The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.
By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job description Job responsibilities To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: Person Specification Qualifications Essential Relevant degree level (or equivalent) or ability to demonstrate equivalent knowledge, skills and experience.
Relevant management qualification ( ILM / Leadership Qualification) or equivalent knowledge, skills and experience.
Evidence of continued professional development Desirable ILM Qualification ITIL Qualification Project Management Qualification (Prince2, SCRUM, etc) Relevant high level subject matter qualification ( VMWare Horizon/Citrix/AVD) or equivalent knowledge, skills and experience.
Knowledge, Training & Experience Essential Able to identify and resolve complex issues and problems across a broad range of IT solutions to an advanced level.
Advanced knowledge of a broad range of IT solutions, including PC/Server operating systems, applications and hardware solutions.
Able to evaluate and define use of new IT solutions through research and development and build of test configurations.
Significant relevant experience gained in a high-pressure IT Support environment.
Significant experience of delivering, supporting and troubleshooting complex multi-vendor technical infrastructures.
In depth experience of major corporate solutions including the Microsoft server product set, VMware, and industry standard network technologies and architectures.
Some knowledge of common alternative subject matter systems such as Unix, Linux, OS X.
Proven ability to develop and deliver strategic plans.
Skills & Abilities Essential Ability to coach and mentor staff to develop their technical skills and experience.
Able to work on own initiative.
Works well as part of a team.
Is self-motivated and able to motivate others in the team.
Flexible approach to work Excellent interpersonal skills.
Proven ability to work to critical deadlines and to effectively prioritise workload.
Excellent interpersonal skills able to engage and build effective relationships at all levels in stakeholder organisations.
Ability to present to large groups of people.
Advanced and accurate keyboard skills Ability to travel within the requirements of the post, including transporting appropriate equipment when required.
Requirement to deal with complaints from staff who at times may be angry/frustrated and to deal with aggressive users in a calm and sympathetic manner to diffuse the situation.
Be able to update staff/system users with bad news relating to system failures/data loss.