Performance Coordinator

2 days ago

Chelmsford, United Kingdom Marlborough Highways Full time

Description Marlborough Highways have an exciting opportunity for a Performance Coordinator to join our team
Working across our Contracts in collaboration with internal teams, clients and external stakeholders you will work as part of the Performance Team to ensure the timely production of management information and reports to allow informed business decisions to be made and improve performance.
Key Responsibilities External Reporting : Coordinate the production and delivery of external reports across contracts, ensuring deadlines are met.
Ensure high-quality reports suitable for presentation to senior stakeholders, maintaining accuracy and professionalism.
Internal Reporting and KPI Development: Support the enhancement of internal data systems, KPI analysis, and reporting tools to drive business improvement and align with organizational goals.
Collaboration with Delivery Teams : Work with delivery teams to ensure accurate monthly KPI data is produced and submitted to clients on time.
Operational Performance Support : Conduct data analysis to identify opportunities for operational improvement.
Provide weekly look-ahead reports to delivery teams to support proactive decision-making.
Bid Promise Monitoring : Assist in tracking and reporting bid promises, collecting supporting evidence, and presenting it to clients for formal sign-off.
Client Engagement : Attend client meetings on a monthly, quarterly, and annual basis, produce minutes, manage the monthly action tracker and support the resolution of identified actions to maintain positive relationships.
Relationship Development : Ensure the continued development of client relationships and satisfaction by improving business performance and addressing client needs effectively.
Skills, Knowledge and Expertise Essential- Proficiency in data analysis tools (e.g., Advanced Microsoft Excel) with strong attention to detail.
Interviews will include an assessment with Microsoft Excel Data Analysis Tools / Pivot Tables Excellent organizational skills with the ability to plan, prioritize and manage multiple tasks effectively to meet challenging deadlines.
Strong written and verbal communication skills, with the ability to present findings clearly and professionally, while effectively engaging and negotiating with a diverse range of stakeholders.
Ability to work collaboratively with diverse teams and adapt to changing priorities.
Knowledge of highways maintenance operations and associated performance measures is an advantage.
Benefits and Our Values Our Benefits Access to 24/7 GP Service Accident and Life Cover Annual and Month Employee Awards Training and Development Opportunities Death in Service Cover Private Pension Free on site Parking  Two Paid Volunteer days per year Complimentary lunch made by our on site chef Use of our on site Gym Our Values We know people matter: We respect, care and invest in our people, the communities in which we work and our common future.
We are open, honest and above all fair.
We take pride in everything we do?: We speak positively, deliver quality, act safely.
Always.
We have spirit: We promote a positive atmosphere and energy, through inclusivity, brilliant team working and friendships.
Driving success so we all win.
We are bold: We are confident, optimistic and trust in our ability.
We look forward and are excited about our progressive future.
Marlborough is a dynamic, independent civil engineering company with 30 years' experience in every aspect of traditional and contemporary civil engineering work.
We have a pool of over 480 multi-skilled, longstanding staff, and our own dedicated in-house Project Managers.
Members of our leadership team get involved from day one and are always on-hand to provide exceptional customer care.
We are a multi-discipline contractor, specialising in full-service highway and public space maintenance, improvement and construction; delivering services to London Boroughs, Local Authorities and the supply chain.
Watch our latest video here  to gain an insight into working at Marlborough Highways.

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