Service Delivery Manager
5 days ago
SERVICE DELIVERY MANAGER The Service Delivery Manager at Ward Recycling is responsible for managing the day-to-day organisation of operations in the depot through the allocation and basic routing of vehicles.
You will ensure best in class service delivery to customers, ensuring health & safety standards are maintained, and ensuring environmental and O licence compliance.
.Your core responsibilities * Day to day management of operational staff in order to achieve best in class service delivery.
* Manage route efficiency and utilising optimum disposal outlets within the area to ensure effective use of vehicles and facilities.
* Manage driver availability and coverage in line with legislation and company procedures to ensure that there is suitable coverage at all times.
* Perform administrative duties including input of pay and bonus onto the company systems.
In addition, accurate input of disposal information * Proactive vehicle management, including liaison with fleet, safe operation Procedures, wheel security, monitor vehicle gross weights.
* Supervise vehicle availability on a daily basis ensuring that drivers have completed their checks in accordance with company policy.
* Contribute towards the ongoing cost control, actively seeking to improve efficiency and reduce operating costs e.g.
running and analysing Depot reports.
* Ensure all administrative tasks associated with the Transport office are completed, including time sheets, tachograph records, payroll records, holiday rotas.
* In conjunction with the Transport Managers, ensures that mandatory training, induction and toolbox talks are delivered in line with company policy.
* Management of drivers including accident investigations and Return to Work meetings.
Our essential requirements * Experience of a position of similar responsibility in Services or Logistics industry.
* Experience of managing in a labour intensive, multi-shift environment is ideal.
* Local geographical knowledge.
* Experience of first line operational management What is in it for you?
We offer a diverse role with the opportunity to develop your skills and experience, the ability to work on your own initiative and be part of a busy team.
Benefits: - Refer a friend scheme - Employee assistance programme - Company Pension and life assurance About us: Today Ward Recycling has an annual turnover in excess of £400m, employs over 400 people and operates a fleet of over 120 vehicles.
The company is now managed by third and fourth generation family members who continue their commitment to developing waste management and recycling techniques, saving their customers money and helping them to meet and exceed their recycling targets.
As a modern business, Ward are aiming to be a positive force in the world.
We believe that if we treat our customers, partners, staff and neighbours with respect and dignity, we will succeed in both our business and sustainability goals.
As a waste management and resource recycling specialist, the environment is close to our hearts.
We are committed to delivering market-leading performance on key environmental issues in our business, with our customers, our supply chain, and our end consumers.
Do you want to be part of a fast-growing company with a sense of purpose, committed to developing waste management and recycling techniques with an environmental conscience?
We'd love to hear from you
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