Service Engineer

22 hours ago


Sandy, United Kingdom Interstem Full time

Job Description Customer Service Engineer - Software Location: Sandy, Bedfordshire Salary: TBC Hours: Monday to Thursday: 08:30 to 17:00 (½ hour for lunch) Friday: 08:30 to 16:00 (½ hour for lunch) Note: Overtime will be required when traveling to/from customer sites.
Main Purpose of the Job Installation and commissioning of new machinery, servicing of existing machinery, and providing machine breakdown support.
Key Responsibilities: Perform site visits for installation, commissioning, training, upgrades, and breakdowns.
Write, debug, and commission software onsite for production line integrations.
Provide remote software diagnostics and support for machine breakdowns, upgrades, and installations.
Offer telephone and/or email support for machine breakdowns.
Liaise with internal support teams to ensure that the support log is up to date with customer status.
Assist in producing quotes for customers for parts and/or support.
Support the in-house software/electrical team with the commissioning and testing of machines before shipment.
Complete internal documentation such as test plans, validation documents, etc.


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