Customer Lifecycle Marketing Executive
4 days ago
Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre.
1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR Job Details Customer Lifecycle Marketing Executive(CRM) Hemel Hempstead (Hybrid – 50% of week inoffice) Annual salary + bonus and benefits Be part of the CRM Transformation atHaven
Automation and personalisation are key pillars of our new CustomerLifecycle Marketing proposition, delivering an enhanced guest experience andincremental revenue.
The CLM Exec will support implement the CRM strategy, including managing the development, buildand execution of tactical communication campaigns to improve conversion andengagement rates.
Your Opportunity: To learn, develop and become an expertin a key area of the business by: - Working closely with data management,commercial, digital and brand teams to create and deliver compelling campaignsby leveraging customer data for holidays and holiday homes - Delivering campaigns to support keysales periods and support delivery of tactical offers - Proactively using internal reportingchannels to understand effectiveness of email campaigns and recommendimprovements - Contributing to the overall marketingplan by ensuring synergy across channels and look for opportunities to addvalue to other activity or wider campaigns What we'd like you to bring: - Strong experience of working with Email ServiceProviders to build and send emails - Understanding of the booking process andguest experience - A good understanding of customerdatabases and how they work - Analytical and reporting skills - Effective stakeholder management skills - Basic project management skills What's In It For You?
- Holiday allowance that rises withservice, plus a 'Holiday Buy Scheme' - Annual bonus - 20% discount on both Haven and WarnerHotels holiday for you, family and friends - Comprehensive wellbeing support - Access to the Bourne Leisure corporatebox at the O2 Arena ,London - Exclusive discounts with corporatepartners - Exciting career pathways, includingLearning and Development opportunities such as Apprenticeships and Degrees - Enhanced family friendly policies and pay(eligibility criteria applied) Who are we?
We're part of an award-winning BourneLeisure family, which includes Haven Warner Hotels.
We have 9,000 fantastic team members and 39 beautifulseaside locations and our HQ based in Hemel Hempstead.
What's it like to work with us?
Our people and the teams they form arethe backbone of a professional experience with us.
At Haven, we take pride inour Breath of Fresh Air culture, which focuses on valuing and supporting everyteam member.
We prioritise openness and transparency in our interactionsallowing our team members to be their authentic selves.
We operate a hybrid working model,meaning 50% of your working week will be spent at the office, occasionally onPark, or at external events.
What can you expect during therecruitment process?
The interview process will be up to 3stages and may contain a presentation or skills test, depending on the role.Please reach out if you need additional support or specific arrangements toenable you to perform to the fullest during this process.
Diversity, equity, and inclusion are atthe heart of who we are and what we do.
Our commitment to these values isunwavering and they are central to our mission.
We encourage applications fromall backgrounds, communities and industries and we are ready to discuss anyreasonable adjustments or flexibility that you may require, including whether arole can be part-time or a job-share.
We genuinely care about everycandidate's experience during the recruitment process and are here to providesupport where we can.
If you require any assistance or reasonable adjustmentswhile applying, please don't hesitate to reach out to us at
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