2Nd/3Rd Line Support Engineer

10 hours ago


Aston End, United Kingdom Xact Placements Limited Full time

Job Title: 2nd/3rd Line Support Engineer (Contractor) Location: Hertfordshire / Hybrid (3 days in office, 2 from home) Contract Type: Contract Duration: 3 months negotiable Rate: £300-£350 per day Job Description My client are seeking an experienced and proactive 2nd/3rd Line Support Engineer to join their team on a contract basis.
The ideal candidate will play a critical role in diagnosing, troubleshooting, and resolving complex technical issues while providing a high standard of IT support and customer service.
You will be responsible for supporting business-critical systems, ensuring minimal downtime, and escalating issues when necessary.
Key Responsibilities: Provide 2nd and 3rd line technical support for hardware, software, and network issues.
Troubleshoot and resolve complex incidents, requests, and problems escalated from 1st line support.
Monitor, maintain, and improve the IT infrastructure to ensure optimal performance and security.
Support deployment, configuration, and management of servers, workstations, and enterprise applications.
Manage Active Directory, including user account creation, group policies, and permissions.
Assist with Office 365 and Exchange administration, including migrations and maintenance.


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