Platform Infrastructure Manager

4 days ago


Manchester, United Kingdom Travel Counsellors Ltd Full time

Role Summary The Platform Infrastructure Manager is responsible for managing three engineers within the Platform Infrastructure team and a DBA, as well as mentoring the non-lead engineers to assist/fulfil any skill gaps, including team development and ensuring efficient use of resources in the support and maintenance of the global infrastructure.  Reporting to the Head of Platform Operations, the role will require leadership of the Platform Infrastructure Team and collaboration with the wider tech function in order to realise secure, available, and performant core infrastructure, as well as providing transfer of knowledge between other tech teams where applicable.
Principal Accountabilities Lead the Infrastructure Team and critical infrastructure projects and develop staff.
Assist the Head of Platform Operations on platform strategy.
Build rapport with other tech teams and work with them to drive improvements, assisting in a structured knowledge transfer, documenting infrastructure and key processes, and seeking to improve and optimise processes through automation.
Provide technical support and maintenance for the core global infrastructure and ensure infrastructure observability.
Manage tickets and own and resolve escalations.
Manage relationships and expectations with stakeholders.
Benefits A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter Day (annually) Enhanced maternity/paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company pension scheme Costco membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)



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