Seafreight Operator

Europa Worldwide Group is an ambitious independent logistics operator with three divisions, Europa Road, Europa Air & Sea, and Europa Warehouse. Europa Worldwide Group has been featured in The Sunday Times Top Track 250 for three years. With 15 sales offices in the UK and Ireland, Europa also have offices in Europe and international sites including, Hong Kong, China, India and Dubai.Do you have experience in the Sea freight Industry?We are currently looking for an experienced Sea freight Import Operator to support the team and operational requirements of the business through excellent internal relationships and attention to detail.You will be working closely with the accounts and operational colleagues to ensure that files are maintained to a high standard ensuring sell rates and costings are inputted correctly. You will be involved in the direct communication with suppliers via email and phone, along with the utilisation of Europa software.Our Ideal Person:Previous experience in Seafreight is essential with working knowledge / experience in import operationsCustoms clearance knowledgeExcellent communicator and dedication to excellent customer service are requiredAttention to detail with a passion for customer service is critical to this roleTime management skills are essential as are communication (phone and writing) skillsIn this role you will:Efficiently and accurately operate all owned Sea freight import / export files.Be responsible for proactive communication both internally and externally, providing updates for agents, customers, Customer Service and Business Development managers through phone and email.Respond in a timely manner to challenges or concerns from stakeholders within the required turnaround time.Ensure problematic tasks that are held for any reason are rectified in a timely manner.Manage and arrange customs clearance and delivery booking processes for import files.Ensure that excellent and consistent service levels are met at all times.Check invoicing batches to ensure files are accurately costed and invoiced.Investigate any matters of lost or damaged cargo and liaise with the relevant internal stakeholders.Be aware of customer credit limits on accounts in-line with company policy.Undertake any other duties as requested by their line manager, commensurate with the role.Ensure you comply and follow our company values, which we refer to as ‘Our Approach to Business’What you can expect from us:Competitive Salary packageHours: Choice of hours either 7.30-9am start to 4pm-5.30 finish.Hybrid Working - Tuesday, Wednesday on siteConvenient Onsite Amenities: Free car parking and an onsite canteen for your convenience.Generous Time Off: Benefit from 25 days of annual leave.Enhanced Family Leave: Benefit from enhanced maternity, paternity, and adoption pay.Wellbeing Focus: Access our employee wellbeing programme for your overall health and happiness.Referral Rewards: Earn up to £1000 by referring a friend to join our team.Work-Life Balance: Thrive in a fantastic working culture that promotes an excellent work-life balance.Recognition Programs: Celebrate your contributions with our charity 50-50 and long service awardsplease note - if you submit your CV, you are giving Europa Worldwide Group Ltd and its subsidiaries consent to hold your personal data.Please note, all applications will be dealt with according to General Data Protection Regulations. Europa Worldwide Group are committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please note that an offer of employment is subject to the completion of a satisfactory pre-employment checks.