Analytics Manager

As an Analytics Manager, you’ll lead a team responsible for processing and validating all manually calculated courier payments. You’ll make sure payments are right first time, support business queries, and help maintain trust with our courier network. You’ll also use your analytical expertise, particularly in SQL and data interrogation, to spot trends, identify cost-saving opportunities, and uphold our Fair Pay commitment.Interested in becoming an Analytics Manager? Take a look at the below to understand what you'll be doing:Lead and manage your team to process all manually calculated courier payments, ensuring accuracy and timely delivery.Oversee payment types including DU Performance, Courier Performance, Admin/Upgrade, Insurance, Special, and Sunday Payments.Use SQL and reporting tools to extract, validate, and analyse large datasets to support operational and strategic decisions.Identify and escalate anomalies, ensuring corrective actions are taken and lessons learned.Configure and maintain courier pay systems, validating all system changes and carrying out regular accuracy checks.Support and mentor your team of Courier Pay Analysts, building their technical and analytical capability.Develop bespoke tools and reporting models (including Databricks tables) to improve operational insight and cost efficiency.Monitor and report on minimum wage compliance, ensuring Evri continues to meet and champion its Fair Pay obligations.Create and maintain user guides and information packs to explain calculations and analysis in a clear, accessible way.Collaborate cross-functionally with finance, operations, and systems teams to resolve queries and improve processes.Still interested? Great news Here’s what you’ll bring:Experience working in a busy payroll or pay operations environment, ideally with complex models and systems.Proven ability to work with large data sets — SQL proficiency is essential.Experience analysing pay data to drive accuracy, efficiency, and insight.Proficiency in Microsoft Office and payroll systems (Cascade experience advantageous).Excellent communication skills, both written and verbal.Strong leadership and people development skills — able to coach, mentor, and support team growth.Working knowledge of payroll legislation and compliance requirements.At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.We are Evri. Where everyone is welcomeWe’re excited for the future. Let’s deliver it together.About UsEvery parcel, every person, every place – every delivery made for you.Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.Our BenefitsFree digital GP service for all colleagues and their familyWagestream - access a portion of your earned income before paydayFree basic Will and discounted partner mirror Will for all colleaguesBonus schemes (grade dependent)50% discount on sending parcels through EvriCycle to Work schemeCompany funded Life AssuranceEmployee Assistance Programme with free counsellingRetailer discountsGreat career progressionUp to 26 days holidayVoluntary flexible benefits at discounted corporate rates