Contact Centre Sales Consultant

2 weeks ago

Llantwit Major, United Kingdom Sky Full time
Contact Centre Sales Advisor - Cardiff

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
  • Start Date: 3rd February 2025
  • Salary: £24,400 per annum
  • Site: Sky, No 4 Capital Quarter, Tyndall Street, Cardiff CF10 4BQ
  • Shifts: 37.5 hours per week (Working 3, 4 or 5 days between the hours of 8:30am - 8pm including evenings and weekends)
Join us as a Contact Centre Sales Advisor in our Cardiff contact centre earning £24,400 per annum with incentives on top - you can earn an extra £4,900 on average by achieving targets.

We operate a hybrid working pattern after training which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

In this role, you'll work in a fast-paced call centre, handling inbound calls from existing customers considering leaving Sky. You'll actively listen to understand their needs and provide the best possible solutions, ensuring they feel heard, valued, and appreciated.

What you'll do
  • Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription.
  • Build strong connections through engaging conversations to understand their needs, address any concerns, and ensure they are offered the most suitable package.
  • Work in a target-based environment
  • Work 37.5 hours p/wk Mon-Sun with varied set shift patterns available. Your set shift will be allocated at the offer stage and your preferences taken into account wherever possible. When our customers need us most, you'll work up to 5 hours extra per week (max 10 times per year) and bank this time to take back as extra time off
Training and Development

Training and Development is hugely important to us which is why we'll teach you all you need to know about our amazing products and how to deal with any challenge, no matter how big or small, so you can achieve your full potential as a Sales Advisor.

At Sky, our comprehensive 7-week training program is designed to fully prepare new starters for their role. It begins with classroom-based sessions, where employees become familiar with the role, systems, and products. This is followed by time in our Academy, where they handle live customer calls under the guidance of a Role Model. Both the training and Academy sessions are conducted entirely face-to-face in the office, from Monday to Friday, 9am to 5pm. To ensure participants gain the most from the program, we ask that no holidays are taken during this period.

What you'll bring
  • Results-oriented with a strong enthusiasm for sales
  • Exceptional at building rapport and connecting with people
  • Skilled at identifying and addressing customer needs
  • Creative in solving problems
  • Eager to acquire new skills and knowledge
The Benefits
There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. There really is something for everyone with our fantastic range of benefits. Here's a taster:

Individual Lifestyle
  • Free Sky TV, along with discounted broadband, Sky Glass and mobile
  • Cashback and discounts across hundreds of retailers
  • Discounts and offers on Sky products for friends and family
Health and wellbeing
  • Private healthcare and Digital GP via Aviva
  • Dental and other healthcare options
  • Subsidised onsite gym and discounts on external gyms
  • Cycle to work scheme
Financial wellbeing
  • Sky pension plan and Life Assurance
  • Annual Sharesave scheme and long service awards
Where you'll work:
Your base site will be in Cardiff, you'll be joining a close-knit team in Cardiff. We operate a hybrid working pattern which allows colleagues to gain a work life balance with the opportunity to work from office and home for part of the week.

Inclusion:
CVs aren't everything. We're more focused on who you are and the potential you'll bring to Sky. That's why we have a unique approach through a series of questions and a video round. If you need us to make any adjustments to our recruitment process, let our Recruitment Team know by clicking on the support button at the beginning of your application.

Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

  • Teaching Specialist

    3 weeks ago

    Llantwit Major, Vale of Glamorgan, United Kingdom Hoop Recruitment LTD Full time

    In this role as a Secondary School Teacher, you will have the opportunity to join Hoop Education's team of highly skilled professionals. We are seeking candidates who are passionate about education and committed to delivering excellent results.Salary and Benefits:A competitive daily rate of £32No planning responsibilities, offering flexibilityThe chance to...

  • Classroom Instructor

    3 weeks ago

    Llantwit Major, Vale of Glamorgan, United Kingdom Hoop Recruitment LTD Full time

    Hoop Education is a leading agency in Wales, dedicated to connecting experienced Secondary School Teachers with exciting opportunities throughout the local area. Our clients value teachers who are passionate about education and committed to delivering high-quality results.Key Highlights:A competitive daily rate of £32No planning required, allowing for...

  • Secondary Education Professional

    3 weeks ago

    Llantwit Major, Vale of Glamorgan, United Kingdom Hoop Recruitment LTD Full time

    Become a part of Hoop Education's network of skilled Secondary School Teachers and discover new challenges in the local area. We value teachers who can deliver exceptional results while maintaining a strong focus on student development.Main Benefits:A salary of £32 per day, ensuring a stable incomeNo planning responsibilities, giving you control over your...

  • Support Worker

    4 weeks ago

    Llantwit Major, United Kingdom Hays Social Care Full time

    Your New Company: Join a reputable care provider dedicated to creating a supportive and caring home environment for service users. This organisation prides itself on high standards of professional practice and a person-centred approach that promotes dignity, privacy, safety, and independence. Your New Role: As a Support Worker, you will assist the Manager...

  • Support Worker

    4 weeks ago

    Llantwit Major, United Kingdom CV-Library Full time

    Your New Company: Join a reputable care provider dedicated to creating a supportive and caring home environment for service users. This organisation prides itself on high standards of professional practice and a person-centred approach that promotes dignity, privacy, safety, and independence. Your New Role: As a Support Worker, you will assist the Manager...

  • Support Worker

    4 weeks ago

    Llantwit Major, United Kingdom Hays Social Care Full time

    Your new company: You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where...

  • Adult Support Worker

    2 months ago

    Llantwit Major, United Kingdom CV-Library Full time

    Your new company: You will become part of a company that believes that everyone matters. The setting, based in Llantwit Major, provides adults with learning disabilities, autism, and mental illness the opportunity to be more independent. You will become part of a team that delivers person-centred care and creates a safe and stimulating environment where...

  • Pharmacist - Llantwit Major & Coastal Vale Medical Practice

    3 weeks ago

    Llantwit Major, United Kingdom Gp Practice In Wales Full time

    Job summary An exciting new opportunity for a Practice Pharmacist to join our dynamic friendly practice team.If you enjoy face to face contact with patients and treating minor ailments then please apply.You will also be responsible for leading our well established pharmacy technician team.In collaboration with other clinical and managerial colleagues, you...

  • Parts Sales Executive

    2 weeks ago

    saint columb major, United Kingdom TPS Full time

    TPS Parts Sales Executive Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, ŠKODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national...

  • Internal Account Executive

    6 months ago

    Saint Columb Major, United Kingdom St Austell Brewery Full time

    An exciting new job opportunity has become available for an Internal Account Executive to join our Account Management team at St. Austell Brewery’s Cornwall Distribution Centre in St. Columb Major. The successful applicant will be supporting our existing customers with their orders, promoting offers and new products across our own beers and third party...

  • DT Technician

    2 weeks ago

    Llantwit Fardre, United Kingdom TeacherActive Full time

    Design Technology/DT Technician required ASAP, based in Rhondda Cynon Taf.   A fantastic opportunity has arisen for a dedicated DT Technician in an Estyn rated good Secondary school based in Rhondda Cynon Taf.  The role is commencing in January and has the potential to become permanent for the right DT Technician.Do you have relevant experience assisting...

  • Food Technician

    2 weeks ago

    Llantwit Fardre, United Kingdom TeacherActive Full time

    Proactive and engaging Food Technologist required in Pontypridd – January start.Do you have experience in Catering, Food preparation and maintaining kitchen equipment? Do you hold a Food Hygiene qualification?Are you strong in behaviour management? Required immediately, this secondary school based in Pontypridd are looking to appoint an dedicated Food...

  • Food Technician

    1 week ago

    Llantwit Fardre, United Kingdom Teacheractive Full time

    Proactive and engaging Food Technologist required in Pontypridd – January start.Do you have experience in Catering, Food preparation and maintaining kitchen equipment?Do you hold a Food Hygiene qualification?Are you strong in behaviour management?Required immediately, this secondary school based in Pontypridd are looking to appoint an dedicated Food...

  • Food Technician

    2 weeks ago

    Llantwit Fardre, United Kingdom CV-Library Full time

    Proactive and engaging Food Technologist required in Pontypridd – January start. Do you have experience in Catering, Food preparation and maintaining kitchen equipment?  Do you hold a Food Hygiene qualification? Are you strong in behaviour management?  Required immediately, this secondary school based in Pontypridd are looking to appoint...

  • DT Technician

    3 weeks ago

    Llantwit Fardre, United Kingdom CV-Library Full time

    Design Technology/DT Technician required ASAP, based in Rhondda Cynon Taf.   A fantastic opportunity has arisen for a dedicated DT Technician in an Estyn rated good Secondary school based in Rhondda Cynon Taf.  The role is commencing in January and has the potential to become permanent for the right DT Technician. Do you have relevant experience...

  • Parts Assistant Apprentice

    7 months ago

    Saint Columb Major, United Kingdom Volkswagen Passenger Car Apprenticeship Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Parts Assistant Apprentice

    7 months ago

    Saint Columb Major, United Kingdom Volkswagen Passenger Car Apprenticeship Full time

    Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep...

  • Customer Assistant

    6 months ago

    Saint Columb Major, United Kingdom M&S Full time

    **Summary** Service and Safety Assistant **All the details** The work pattern for this vacany is: Sunday 1100-1600 Monday 1100-1600 Tuesday 1100-1600 Wednesday 1000-1600 **Key Accountabilities and Measures** - Clearly identified to provide customers with a visible presence at the beginning of their shopping journey - Confidently welcome customers to the...

  • Telemarketing Executive

    4 weeks ago

    Major's Green, United Kingdom The Recruitment Group Full time

    Telemarketing Executive.  Our client based in Birmingham is looking for telemarketing executives to join their team on a temporary to permenant basis.  Job Duties:  As a Telemarketing Executive, the ideal candidate will have worked in a similar role and be confident and tenacious when making calls to businesses. Working on behalf of our...

  • Telemarketing Executive

    3 months ago

    Major's Green, United Kingdom CV-Library Full time

    Telemarketing Executive.  Our client based in Birmingham is looking for telemarketing executives to join their team on a temporary to permenant basis.  Job Duties:  As a Telemarketing Executive, the ideal candidate will have worked in a similar role and be confident and tenacious when making calls to businesses. Working on behalf of...