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Senior UX Copywriter

1 month ago

New Cross, United Kingdom Sky Full time
We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do
  • From the discovery phase through to delivery, you'll be responsible for owning the UX copy on the global TV interface projects you'll work on
  • Working closely with the Design, Product and Development teams, you'll demonstrate an ability to come up with innovative ideas, solve problems creatively and shape these into clear, inclusive and meaningful strategic copy solutions that centre around customer needs
  • You'll get involved and drive customer research so you can make insight-driven copy decisions
  • With help from our Design Systems and Design Office teams, you'll maintain an efficient copy delivery process and be able to provide regular updates to stakeholders whilst delivering to schedule
  • The need to constantly evolve or create new customer experiences will always be at the forefront of everything you do, and with the support of the UX Content team you'll continuously learn and develop your skills to make this happen
  • You'll help the team to champion the value of UX copy practices across the wider business, plus contribute to keeping the Content Design System up to date
  • Act as a mentor and share knowledge with the team - by staying on top of wider design and technology trends, you'll help to shape our always-evolving UX writing approach whilst championing inclusive design
What you'll bring
  • Experienced in strategising, writing and refining UX content for a consumer-facing digital product or service. This would be as a UX writer, content designer or content strategist.
  • A portfolio of work that shows how you work with others, your thought process and, of course, examples of your UX writing and strategic skills
  • Excellent written and creativity skills - you need to believe in the power of words, know their rules, but also know when you should break them
  • Excellent communication and stakeholder management skills to clearly convey copy decisions to different delivery skillsets
  • The ability to consistently uphold the UX Content team's principles, style guide, patterns and templates, and be able to balance these with operator brand guidelines and product KPIs
  • Solid understanding of how to adapt tone of voice for different customer journeys and different brands
  • Strong attention-to-detail and strategic skills to devise clear, simple and consistent customer experiences
  • The ability to work on multiple projects at a time - you'll be a proactive team player who can self-direct to meet tight delivery deadlines
  • A desire to design for all with your inclusive design approach
  • A willingness to get stuck in with our close-knit global team who enjoy debating when to use an en dash and when to use an em dash, but also enjoy getting together over team lunches and socials
Team overview

The UX copywriting team carefully scrutinise and contemplate each and every word our customers interact with on their TV screens and apps - and then we craft new solutions to make those products and services even better for them. From transforming the future of video content across TV, consoles, mobile and web, to launching innovative new TV and app products globally, we place the customer experience at the heart of every copy decision we make. - Head of UX Copy

Group Product

We're the team behind the infamous Sky products line-up. From Sky+ to Sky Q. From hardware and software to intricate design. Could you help us turn an idea into the next big thing? As a team, we're collaborative, empowered and innovative - together, we're proud that everyone's favourite Sky products are #MadeByUs.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster:
  • Sky Q, for the TV you love all in one place
  • The magic of Sky Glass at an exclusive rate
  • A generous pension package
  • Private healthcare
  • Discounted mobile and broadband
  • A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your office space

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.

But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we'll back you all the way.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.