Cloud Engineer

Cloud Engineer When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a highperforming team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting to the Head of Cloud Engineering, the Cloud Engineer will work on an exciting Government Agency Managed Service contract and act as the primary engineering representative for Telent, for onpremises or cloudrelated technical initiatives. This is a hybrid working role, with a requirement to be in our clients office in the Southampton region 23 times per week. What youll do: Act as the cloud representative for assigned customer accounts, providing expertise on cloud and onpremises infrastructure Serve as the internal onsite escalation point for support issues and programmes Maintain proactive visibility of cloud service incidents across nominated customer environments, ensuring timely updates, escalation, and resolution aligned with SLAs. Add value through insightdriven analysis, identifying cloud performance trends, emerging security threats, or vendor bulletins that may impact customer cloud environments. Assist or lead in the cloud prestaging of infrastructure, including virtual appliances, configurations, and scripts for customer cloud deployments or hybrid rollouts. Attend and contribute to customerfacing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. You must be an effective communicator, and enjoy collaborating with crossfunctional teams and customers. Key Requirements: Experience with supporting public cloud and/or traditional onpremises infrastructure Knowledge and handson experience with supporting infrastructure on VMware, HyperV, Windows/Linux servers and/or on Microsoft Azure / AWS platforms Good understanding of core networking concepts Excellent verbal and written communication skills, capable of engaging effectively with customers and internal teams. Must be eligible for SC Clearance What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Click here for Telent Video Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #LI-Hybrid About Us Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed