OMC Shift Engineer

About Vantage Data CentersVantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.Position OverviewThe OMC Engineer is responsible for supporting and scaling mission-critical operations across multiple hyperscale data center campuses. This role ensures operational excellence, reliability, and compliance through strategic oversight of change management, problem management, and centralized monitoring functions. The ideal candidate is a seasoned data center operator with deep technical expertise, a passion for operational rigor, and a track record of driving continuous improvement in high-availability environments.Essential Job FunctionsAlarm Monitoring & Incident Response:Monitor facility alarms and environmental conditions using Building Management Systems (BMS) and other toolsRespond to critical alarms promptly, initiate escalation protocols, and coordinate with site teams and Customer ExperienceSupport incident management processes, including bridge calls and customer notifications when requiredPreventive & Planned Maintenance SupportTrack scheduled maintenance activities and ensure proper communication to internal teams and customersValidate start/stop of work for planned changes (e.g., power transfers, chiller maintenance) and confirm completionService Request Management:Verify ticket assignments and ensure customer requests are acknowledged and routed appropriatelyTrack service requests through completion, escalating as needed to meet SLAsSupport work order and change request processesProcess Support:Participate in the ongoing improvement of alarm management, incident response, and communication workflowsAssist with the implementation and validation of change management processes, including environmental impact notifications and change calendar reviewsContribute to problem management by supporting root cause analysis (RCA) and corrective actionsHelp collect and analyze metrics related to ticket volume and work effort to identify areas for operational improvementCollaboration:Work closely with site operations, customer experience, technical teams, compliance and security teams to ensure alignment and effective incident managementEngage in cross-regional communications and support the centralized function of the OMCBe a central point of contact for all customer during incidentsCommunication & CoordinationAct as a liaison between site operations and centralised teams for facilities related issuesProvide timely updates through ServiceNow ticketing and ensure accurate routing for resolutionMaintain logs of alarms, incidents, and maintenance activitiesEnsure adherence to SLAs, KPIs, and compliance standards for operational excellenceJob RequirementsExperience in Engineering, Facilities Management, Data Centre or related field5-7+ years of experience in data center operationsProven expertise in change management, incident/problem management, and monitoring systems.Strong understanding of mechanical, electrical, and IT infrastructure in hyperscale environments.Excellent communication, leadership, and stakeholder management skills.Certifications such as ITIL, PMP, or Uptime Accredited Tier Specialist are a plus.Strong problem-solving skills, with the ability to analyse issues, identify root causes, and implement practical solutions.Strong organisational and planning skills with the ability to manage multiple priorities.Excellent communication and interpersonal skills, with a customer-first mindset.Ability to lead meetings and drive accountability across teams.Additional DetailsWe operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.