Production Support Manager

1 week ago

Greater Sheffield Area, United Kingdom CSI GLOBAL LTD Full time

Service Quality Lead(Production support)Sheffield- UK(Hybrid 2-3 days to office) Contract to HireAbout the RoleThe Onboarding and Know Your Customer (OBKYC) Value Stream delivers group-wide onboarding and KYC capabilities across global banking operations. As part of the Client Services and OBKYC Technology Group, we are seeking an experienced Service Quality Lead to drive production stability, incident management, service resilience, and operational excellence across global platforms.This role works closely with Business, Operations, Technology, SRE, DevOps, and Resilience Teams to ensure secure, scalable, and compliant banking services.Key ResponsibilitiesIncident & Production SupportMonitor, troubleshoot, and resolve global production incidents with minimal downtime.Provide L1 & L2 support and coordinate L3 support with vendors and application teams.Lead post-incident Root Cause Analysis (RCA) and implement preventive measures.Drive reduction of recurring incidents and improve system stability.Global & Regional CoordinationAct as the primary bridge between regional teams and global SRE/DevOps teams.Coordinate incidents across distributed banking systems.Align with Operational Resilience teams on DR, compliance, and robustness.Monitoring, Reporting & Process ExcellenceOwn observability platforms: Splunk, AppDynamics, Grafana.Provide system health reports, SLA metrics, and trend analysis to senior leadership.Enhance support processes, documentation, automation, and tooling.DevSecOps & AutomationOptimize CI/CD pipelines and security workflows.Implement Infrastructure as Code (IaC) using Terraform, Ansible, or CloudFormation.Drive adoption of automation and resilience practices.Compliance & SecurityEnsure adherence to regional regulatory requirements, cybersecurity laws, and global banking standards.Protect sensitive financial data during incident resolution.Team LeadershipLead and mentor production support & DevSecOps engineers.Ensure on-call readiness, operational discipline, and performance excellence.Required Experience & Qualifications8+ years in IT Production Support in global banking environmentsProven experience supporting mission-critical banking applicationsStrong exposure to incident management, RCA, and high-availability systemsExperience coordinating with global SRE & DevOps teamsStrong understanding of banking regulations & complianceTechnical SkillsPrimary SkillsJava Production Support / DevelopmentUnix/Linux Shell ScriptingAnsible, Jenkins, Git, CI/CDServiceNow, JIRAPostgreSQLSecondary Skills (Good to Have)Kafka, IKP, HIC InfrastructureCloud Platforms: AWS / Azure / GCPContainers: Docker, Kubernetes, HelmSecrets Management: Vault, AWS Secrets ManagerAutomation: Python, Bash, GoMonitoring & ObservabilitySplunk, AppDynamics, GrafanaDatabasesOracle, MongoDB, PostgreSQLSoft SkillsExcellent verbal & written communication (English)Strong stakeholder managementAbility to perform under pressureProactive, process-driven, and solution-oriented mindset

  • Production Support Manager

    1 week ago

    Greater Sheffield Area, United Kingdom CSI GLOBAL LTD Full time

    Service Quality Lead(Production support) Sheffield- UK(Hybrid 2-3 days to office) Contract to Hire About the Role The Onboarding and Know Your Customer (OBKYC) Value Stream delivers group-wide onboarding and KYC capabilities across global banking operations. As part of the Client Services and OBKYC Technology Group , we are seeking an experienced Service...

  • Production Client Lead

    2 weeks ago

    Greater London, United Kingdom Publicis Production Full time

    Get AI-powered advice on this job and more exclusive features. Company DescriptionProdigious London is an award-winning production studio, part of a globally connected company with 4,500 production experts across 40 countries worldwide. We are proud makers of CG animation,, print, and live‑action TVCs, collaborating with agencies such as Leo Burnett,...

  • Junior Project Manager — Creative Production Studio

    7 days ago

    Greater London, United Kingdom Publicis Production Full time

    A leading production agency in Greater London is seeking a Junior Project Manager to support a team of Project Managers. In this role, you will manage artworking briefs and ensure the smooth running of projects. The ideal candidate has 1–2 years of agency experience and familiarity with studio processes. Strong attention to detail, problem-solving skills,...

  • Global Production Account Director

    3 days ago

    Greater London, United Kingdom Publicis Production Full time

    Apply for the Global Production Account Director role at Publicis Production. Company Description Publicis Production harnesses the power of Publicis Groupe’s entire global production capabilities. Through our family of production brands, we access best‑class production talent, models and technology worldwide. Our purpose is to deliver seamless, relevant...

  • Production Producer

    7 days ago

    Greater London, United Kingdom The Production Guild Full time

    Responsibilities We are looking for a Production Producer who will be responsible for the production management of on air, digital and 360 creative projects assigned to them that supports the growth of business priorities and special projects, especially those related to UK Local Productions. Oversee the production end to end all campaign creation, new and...

  • Production Producer: End-to-End Campaign Management

    7 days ago

    Greater London, United Kingdom The Production Guild Full time

    A media production company in Greater London is seeking a Production Producer to manage on air and digital projects. The successful candidate will oversee the production process, ensure compliance with regulations, and maintain budget tracking. The role requires excellent project management skills, competency in Microsoft and Google software, and an...

  • Production Support Manager

    6 days ago

    Sheffield, United Kingdom CSI GLOBAL LTD Full time

    Service Quality Lead(Production support) Sheffield- UK(Hybrid 2-3 days to office) Contract to Hire About the Role The Onboarding and Know Your Customer (OBKYC) Value Stream delivers group-wide onboarding and KYC capabilities across global banking operations. As part of the Client Services and OBKYC Technology Group , we are seeking an experienced Service...

  • Production Support Manager

    7 days ago

    Sheffield, United Kingdom CSI GLOBAL LTD Full time

    Service Quality Lead(Production support)Sheffield- UK(Hybrid 2-3 days to office) Contract to HireAbout the RoleThe Onboarding and Know Your Customer (OBKYC) Value Stream delivers group-wide onboarding and KYC capabilities across global banking operations. As part of the Client Services and OBKYC Technology Group, we are seeking an experienced Service Quality...

  • Production Support Manager

    5 days ago

    Sheffield, United Kingdom CSI GLOBAL LTD Full time

    Service Quality Lead (Production Support) Sheffield, UK (Hybrid 2-3 days to office) Contract to Hire About the Role The Onboarding and Know Your Customer (OBKYC) Value Stream delivers group-wide onboarding and KYC capabilities across global banking operations. As part of the Client Services and OBKYC Technology Group, we are seeking an experienced Service...

  • Product Owner

    7 days ago

    Greater Sheffield Area, United Kingdom Allegis Group Full time £42,000 - £90,000 per year

    The Opportunity:As part of our ongoing growth and transformation journey, we are seeking an experienced Data Product Owner / SME to join the team.The key difference about this role is that is not about product owning a specific product but having a product owner and architect perspective on data mastering and how to enable the value stream and its services...