Food & Beverage Supervisor - Hale Country Club & Spa

About THG IngenuityTHG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.About THG ExperienceTHG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients. THG Experience is perfectly positioned to deliver rapid growth for THG’s fast-moving, global brands. It’s an incredibly exciting time to be joining the team.About The RoleWe are currently recruiting for an experienced Food & Beverage Supervisor to join us at Hale Country Club & Spa.We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.Hale Country Club & Spa offers an exclusive environment dedicated to enhancing well-being and lifestyle. The club features a state-of-the-art gym, luxurious spa facilities, and a range of wellness services designed to help members achieve their fitness and relaxation goals. From high-tech cardio and functional training areas to serene recovery zones and exceptional dining options, Hale Country Club & Spa provides a holistic approach to health and wellness, fostering a vibrant and connected community . Find out more about Hale Country Club here.Benefits50% off dining at Hale Country Club & Spa and discounted membershipExclusive room rates for you and your family at King Street Townhouse Hotel20% off dining at King Street Townhouse HotelUp to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)In-person or video GP consultations, discounted prescriptions, and physiotherapyIncreasing annual leave with service, plus your birthday offContinuous learning and development opportunities£250 bonus for referring a friendComplimentary meals during shifts and provided uniformsCompliance training in Food Hygiene, Alcohol Responsibility, and more based on your roleAccess to in-house Wellbeing ProgramPension scheme for financial stabilityResponsibilitiesPlan, supervise and control various operations, working closely and supporting the F&B managerAnticipate guests’ (members) needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfactionConstant effective communication with managers and supervisors regarding any guest or staff issuesEncourage and motivate staff with a positive attitudeOperate POS (point of sale) and maintain security of systemManage waiters, barmen and runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timely mannerMaintain excellent product knowledgeConduct service briefingsEnsure all front of house staff adhere to the ‘company code of conduct’ and ‘standard operating procedures’Monitor staff service levels to establish any areas that require attention or further training and provide training where requiredEnsure the correct set up for functions and bookings for the dayOngoing menu and beverage training as well as developing regular testsMonitor staff breaks and general time keepingRequirementsLeadership Experience at least 1 year or equivalentPrevious and proven experience within Food and Beverage operationsLuxury or high-level serving experience preferredPassionate about hospitality industry and wanting to deliver a great guest experience, always putting guest needs firstAvailable to work different shift patterns including evenings and weekends if requiredAbility to gain an in-depth understanding of each seasonal menu, with the ability to describe, recommend, and answer any questions appropriately and train the team up to the required standards.Exceptional attention to detail and ability to think outside the boxHighly organized with the ability to prioritize workload effectively Strong communication skills and ability to lead and motivate a teamConfident in customer interactions and managing guest expectationsAble to work under pressureGood communication and team-working skillsTHG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.