Complaints and Knowledge Manager
1 week ago
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.ACCA has an excellent opportunity for a Complaints and Knowledge Manager to join the Operational Assurance and Development team within Customer Operations on a full-time permanent basis. The role is based in Glasgow City Centre with hybrid working available. The Complaints and Knowledge Manager plays a critical role in ensuring the effective resolution of customer complaints and the creation, development, and continuous improvement of both internal and customer-facing knowledge content across ACCA. The Job On a day-to-day basis, you'll be involved in the following: Leading and managing the Complaints and Knowledge Cycles within Customer Services and across key stakeholder groupsOverseeing the end-to-end complaints management, ensuring timely and effective resolutionManaging and maintaining the organisational knowledge base, ensuring it reflects current policies and proceduresProviding strong leadership and fostering effective collaboration across the Complaints and Knowledge teamsDriving continuous improvement in policies and processesAnalysing complaints trends to identify recurring issues and root causes, using findings to support service improvement and policy developmentActing in accordance with guidance from ACCA's regulatorsActing as a trusted business partner to internal customers, providing expert guidance and support The Person We're looking for someone who has: Strong leadership and team management abilitiesExcellent written and verbal communication skills with a focus on clarity and empathyExperience of working with large volumes of work under pressure to meet tight deadlines whilst dealing with competing priorities is essentialStrong analytical skills to interpret data, identify trends, and implement solutions, with a focus on improving processes and enhancing customer experiencesWe strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees. We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life. For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.
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Complaints and Knowledge Manager
1 week ago
England, United Kingdom ACCA Full timeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA has an excellent opportunity for a Complaints and Knowledge Manager to join the Operational Assurance and Development team within Customer Operations on a full-time permanent basis. The role is based in Glasgow City Centre with hybrid working available. The...
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Complaints and Knowledge Manager
6 days ago
England, United Kingdom ACCA Full timeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA has an excellent opportunity for a Complaints and Knowledge Manager to join the Operational Assurance and Development team within Customer Operations on a full-time permanent basis. The role is based in Glasgow City Centre with hybrid working available. The...
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Complaints and Knowledge Manager
6 days ago
England, United Kingdom ACCA Full timeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA has an excellent opportunity for a Complaints and Knowledge Manager to join the Operational Assurance and Development team within Customer Operations on a full-time permanent basis. The role is based in Glasgow City Centre with hybrid working available. The...
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Knowledge Manager
6 days ago
England, United Kingdom ACCA Full timeACCA is committed to a workplace culture which is inclusive, diverse, human and connected. ACCA has an excellent opportunity for a Complaints and Knowledge Manager to join the Operational Assurance and Development team within Customer Operations on a full-time permanent basis. The role is based in Glasgow City Centre with hybrid working available. The...
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Complaints Manager
6 days ago
England, United Kingdom Saltus Full timeSalary up to £50,000 | Full-time | Hybrid working (2-3 days in office) Introduction We’re seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance...
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Complaints Manager
6 days ago
England, United Kingdom Saltus Full timeSalary up to £50,000 | Full-time | Hybrid working (2-3 days in office) Introduction We're seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance...
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Complaints Manager
6 days ago
England, United Kingdom Saltus Full timeSalary up to £50,000 | Full-time | Hybrid working (2-3 days in office)IntroductionWe’re seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance...
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Complaints Handler
5 days ago
England, United Kingdom DiverseJobsMatter Full timeComplaints Handler (FTC – 9 Months)Location: Chelmsford or Leeds (Hybrid)Organisation: Our clientEmployment Type: Full timeOverviewOur client is seeking an experienced Complaints Handler to join their Claims Governance function within the wider Claims Performance team. This role will focus on managing a range of complaints across Core, Complex, and...
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Insurance complaints handler
3 days ago
City Of London, England, United Kingdom Next Employment Ltd Full timeComplaints Handling OfficerThis is a 12 month maternity contract for a claims complaints handler with in depth knowledge of caseloads in the financial ombudsman service (FOS). Small team offering you broad exposure working with both high and low volume TPAs/MGAsYou will be tasked with:• To coordinate all ombudsman cases with our partners• To request our...
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Complaints Analyst
2 weeks ago
Manchester, England, United Kingdom Canopius Group Full time £40,000 - £80,000 per yearJob DescriptionThe RoleWorking alongside a team of 10 to oversee the Global Complaints process across 50 insurance products. Act as the subject matter expert on complaints issues; work with DCAs, Coverholders and internal claims and underwriting staff to ensure full adherence to our complaint handling responsibilities; identify and address any issues where...
