Senior Customer Success Manager

Why join us?We’re a global tech company, just not the kind you’re picturing.Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fastThe scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI.This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.An awesome opportunity has arisen for a Senior Customer Success Manager to join our teamThe Senior Customer Success Manager role will partner with our SC customers as they transition from onboarding to ensure long term success with the platform. This role will build and maintain deep and meaningful relationships with key customer stakeholders and act as an advocate internally, collaborating with Sales and Product teams to contribute to the ongoing improvement of our product and processes. This role is centered on working with customers to achieve their business goals, acting as an advisor to our customers and aligning new uses of the platform and its features with tangible customer outcomes that inspire our customers to champion the SC platform.How You'll Spend Your TimeYou'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolioYou'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SCYou'll build and maintain strong relationships with key customer and business stakeholders You'll develop and execute comprehensive strategies to retain and grow your customersYou'll align key results to tangible business outcomes and establishing ROI.You'll deliver training and best practices as our customers expand and grow their teams.You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.Think Customer With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.About YouYou bring prior experience as a Customer Success Manager for a SaaS productYou bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructureYou have demonstrated ability to coach and mentor others as a senior member of the teamYou bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoptionYou have persuasion and presentation skills, with the ability to communicate up and down an organisationYou are passionate about building lasting relationships with customers and colleaguesYou're an active listener and can understand customer pain points and take actionYou enjoy working in a dynamic scale-up organisation that puts customers at the heart of what we doAt SafetyCulture, we care about people and growing the team, through:Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.You’ll Also Receive Other Perks Such AsIn-house Culinary Crew serving up daily breakfast, lunch and snacksWellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policyQuarterly celebrations and team events, including the annual Shiplt global offsiteTable tennis, board games, gym sessions, book club, and pet-friendly offices.We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia , the US and the UK .Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with youYou can find out more about life at SafetyCulture via Youtube , Twitter , Instagram and LinkedIn .To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.