Operations Manager

1 week ago


Preston, United Kingdom Network Plus Full time

DescriptionAs an Operations Manager, you will be responsible for a large team of resources. These resources could include a blend of DLO and sub-contractors.  You will provide operational management – ensuring that the work is delivered safely, on time, within budget and to our Client’s expectations. In addition to Health and Safety, customer service is critical. You will ensure that work is carried out in a manner which meets or exceeds customer expectations and adopts a ‘right first time’ approach.   Key Responsibilities Ensure all work within the contract under your control is carried out in full compliance with health, safety, welfare and environmental regulations  Proactively manage behaviours to influence improved ratings from customers; understanding any low performance ratings and sharing best practice with everyone  Visit customers where low satisfaction ratings have been given or to resolve complex complaints and issues directly with them  Ensure compliance with the client’s technical standards and specifications as well as the Network Plus standards of service and quality systems   Ensure that the health and safety competence of any sub-contractors, employed and direct labour are assessed prior to commencing work  Assess the risk associated with our operations and ensure that the correct site-specific method statements and risk assessments are completed and in place for all types of work on the contract  Oversee all resources - labour, materials and plant - ensuring that adequate resource levels are maintained to meet the client’s needs  Manage the operational resources deployed on this contract, including sub-contractors, and motivate where appropriate   Demand safety and competence, including training requirements, pushing for improvement across all teams  Experience and Qualifications Health & Safety qualification an advantage   Relevant qualifications and authorisations  Experience of working in Utilities   Supervisor Street works qualification  Deep Excavation knowledge and experience  Good verbal communication skills  Good management skills  Financial and commercial awareness  Proficient IT skills, including Microsoft Excel and Word  Full UK Driving Licence  Salary and BenefitsWe offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy. About Network Plus Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater. We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer. We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.


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