Head of Repairs

4 days ago

Hackney, United Kingdom Goodman Masson Full time

Head of Repairs and MaintenanceHackney Council Building Maintenance & Estate Environment | Climate, Homes & Economy Directorate Salary: £70,860 - £78,860 (Inclusive of Market Supplement) Goodman Masson is proud to be partnering with Hackney Council to recruit a Head of Repairs and Maintenance - a key strategic leadership role shaping the delivery of high-performing, customer-focused housing repairs services across the borough.This is a pivotal opportunity to lead the full end-to-end repairs journey, ensuring residents receive a reliable, high-quality service that reflects Hackney's values, commitments, and ambitions. You will provide strategic direction across responsive repairs, voids, customer services, business support, and specialist teams, driving service improvement, digital transformation, and operational excellence.Working closely with senior leadership, you will lead the review of policies, systems, staffing structures, and processes to embed a coordinated, efficient, resident-centred service. You will ensure strong performance management, compliance, financial oversight, and value-for-money delivery across an in-house DLO and contracted providers. A key part of the role includes driving culture change, championing customer experience, and ensuring lessons learned translate into real service improvement, particularly around complaints, disrepair, and damp and mould.You will also play a central role in modernising Hackney's repairs technology, ensuring systems such as diagnostics tools, CRM and new digital repair ordering platforms support an effective, streamlined operation. As a visible and collaborative leader, you will build strong relationships with tenants, leaseholders, community partners and internal colleagues across Housing, Resident Safety, Asset Management and wider council services.We are seeking: - A proven senior leader within housing repairs, property maintenance or a related operational environment - Strong experience transforming services, improving performance and embedding a customer-focused culture - Excellent understanding of repairs operations, diagnostics, compliance, performance frameworks and financial management - Ability to lead large, multi-disciplinary teams through change - Confidence managing complex workloads, risk, and high-profile service challenges - Strong communication skills and the ability to engage residents, colleagues and stakeholders - Commitment to Hackney's values, equality, and inclusion prioritiesThis is a highly influential role offering the opportunity to make a measurable difference to housing services that thousands of residents rely upon every day.For more information or to apply, please contact jack.benson@goodmanmasson.com

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