Ecommerce Manager

Ecommerce ManagerLocation: London (Hybrid)Reporting to: Ecommerce DirectorSalary: up to £45kCompany Overview:Our client is a fully integrated marketing and communications organisation bringing together media, digital, data, technology, creative, CRM, social, UX, ecommerce and more – all under one unified structure. Their mission is simple: to create meaningful connections between people and brands and to drive tangible business impact through joined-up thinking and execution.Within our client’s organisation, their specialist ecommerce division helps brands accelerate growth across digital retail channels. We combine hands-on operational expertise, advanced analytics and technology, and strategic consulting to support clients across D2C, marketplaces, retail media, social commerce, and emerging commerce opportunities. Our work spans multiple channels, multiple product offerings, and multiple markets.The Role:Drive growth. Elevate performance. Lead with impact.As an Ecommerce Manager, you will operate at the crossroads of strategy, operations, and client leadership – owning the end-to-end delivery of multi-channel ecommerce programmes for your portfolio of brands. You will shape channel strategy, manage day-to-day execution across Amazon and the wider commerce ecosystem, and mentor junior talent to ensure consistent, high-quality output. Ultimately, you will be a trusted partner to clients, driving measurable growth through smart, connected commerce.Key Responsibilities:Lead multi-channel ecommerce strategy across Amazon, marketplaces, retail media, D2C, and social commerceLine manage and develop a team of 1–2 ecommerce executivesOwn client-facing responsibilities including reporting cycles, planning sessions, performance reviews and roadmap developmentTranslate data into insights, build testing plans, and present opportunities to unlock incremental growthAct as a strategic partner to clients, advising on best practice and emerging trends across the commerce ecosystemCollaborate with channel specialists to deliver integrated, high-performing campaigns and optimised digital shelvesChampion innovation by testing new tools, formats and approaches to keep clients ahead of industry trendsSupport new business efforts through insights, analysis and strategic input for pitchesMaintain strong account health, ensuring all work meets high standards of execution, performance and client satisfactionYour Profile:You will be a commercially minded operator, a confident client partner, and a supportive team leader who thrives in fast-moving ecommerce environments. You combine strategic thinking with hands-on execution and enjoy helping brands navigate complex, ever-evolving retail ecosystems.Essential Experience:Strong operational expertise across Amazon (Vendor & Seller Central) with knowledge of additional channels such as retail media, marketplaces, social commerce, SEO or PPCProven experience managing client accounts and delivering against performance KPIsExperience mentoring or managing others in a high-performance, fast-paced settingConfident communicator comfortable presenting to clients and influencing senior stakeholdersSkilled at analysing performance data and translating insights into commercial recommendationsProficient in Excel and comfortable working with ecommerce metrics and reportingA collaborative, curious mindset with a drive for continuous improvementWhat is on Offer?We believe people do their best work when they feel supported, empowered, and able to balance life inside and outside of work. Our benefits include:Hybrid & Flexible Working: 3 days per week in our central London officeOpportunity to work remotely from anywhere in the world for up to 4 weeks annuallyWellbeing Time OffGenerous holiday allowance, your birthday off, and quarterly mental health daysParental & Family SupportFinancial & Lifestyle Benefits: Pension scheme, income protection, private health insurance, retail discounts, free mortgage advice, and more