Infrastructure Technician
4 weeks ago
Silverstone are evaluating and deploying a number of business-critical systems and processes and need an Infrastructure Technician to work with the Head of IT and the Infrastructure Manager to deliver both the business and technical (IT) elements of the solutions. Silverstone is also bolstering the Service Desk side and need overall generic support to deliver a better service to the entire business.
Accountability for the day-to-day management of IT helpdesk, to enable the continuous delivery of IT services.
Responding to first and second line support calls received through phone, email and in person requests
Log, manage and triage tickets on helpdesk, through to resolution. Be the first point of contact for Helpdesk.
Learning about the applications and software in the environment and becoming an expert/superuser to pass on training to those who require it.
Ensuring helpdesk tickets are monitored and escalated to appropriate team members if required, chasing fellow team members on unworked helpdesk items to ensure all tasks have been picked up.
Installation and configuration of hardware and software to users i.e. Travel around the various buildings on a large estate as needed to carry out the duties of the role.
Be an integral part of the IT Patrol of the campus where you have daily and weekly checklists to ensure equipment is where it needs to be and functioning appropriately.
Windows experience at a high level.
Establish good working relationships with IT Team.
Identify any training you may need within a new system and how the team use these new tools.
Develop any relationship needed with 3rd party suppliers to make the most of your interaction with the Service Desk
PERFORMANCE RESPONSIBILITIES
Performance will be monitored against the following:
IT Infrastructure Team
Experience working with Help Desk ticketing software.
Good understanding of MS Desktop Operating Systems, MS Office Applications
Strong knowledge of Computer Hardware
Knowledge of on-premises Active Directory and Group Policy
Knowledge of M365 Administration, including SharePoint, Teams, Exchange, Microsoft Intune / Endpoint Management, Microsoft Azure / Entra
Be flexible and available to work outside of office hours and during weekends to meet the needs of the business.
Ability to work as part of the IT team to deliver a multitude of different services across the site for Events.
So, we've adopted greener methods within our workplace, donated more than 20 tonnes of surplus food, and installed over 2,700 solar panels which generates 13% of our venue’s power - with all other energy from 100% renewable sources. Our dedication has earned us Three Star FIA Environmental Accreditation, but this is just the start.
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