Office Administrator

4 weeks ago

Nelson, United Kingdom Arc Elevators Ltd Full time
Job Description

About Us:

Arc Elevators is a leading provider of bespoke lift solutions, renowned for delivering quality and exceptional customer service. As our business continues to expand, we are looking for a highly organised, customer service-oriented Office Administrator  to join our team. This role is ideal for someone who enjoys variety, thrives in a dynamic environment, and can manage multiple responsibilities with ease. If you’re proactive, detail-focused, and ready to make an impact, we’d love to meet you


Key Responsibilities:


1. Office Operations and Administration

  • Manage Office Supplies:  Keep office essentials stocked (e.g., stationery, equipment) and order as required.
  • Office Equipment Maintenance:  Ensure all office equipment is functioning correctly, and arrange repairs or replacements when needed.
  • Space Management:  Organise the office layout, set up workstations, and maintain office cleanliness.
  • Vendor Management:  Coordinate with suppliers and service providers, ensuring all service contracts (cleaning, IT support, etc.) are fulfilled.
  • SIM Card Management:  Order and cancel SIM cards, maintaining a detailed log of allocations and usage.
  • Portals Management:  Keep online portals updated, respond to queries, and upload quotes and purchase orders accurately.


2. Customer and Client Relations

  • Client Coordination:  Act as the primary contact for client enquiries, resolving straightforward issues directly where possible.
  • Customer Service:  Answer customer queries, monitor the info inbox, and manage incoming phone calls, always maintaining a customer-friendly approach.


3. Staff Support and HR Duties

  • Onboarding and Offboarding:  Assist with new employee onboarding, workstation set-up, and manage new starter and leaver paperwork.
  • Employee Welfare:  Foster a positive workplace environment, leading by example with a friendly and "can-do" approach, and organise social and wellness activities.
  • Payroll Support:  Collaborate with accounts to ensure timely and accurate payroll submissions, including timesheets.


4. Financial and Budget Management

  • Purchase Orders (POs):  Follow up on purchase orders for prompt processing, approvals, and upload them to relevant portals.


5. Health and Safety Compliance

  • Safety Standards Maintenance:  Conduct weekly fire alarm checks, maintain PPE and first aid supplies, and ensure fire safety compliance.
  • General Office Safety:  Maintain a clean and safe environment in all office and kitchen areas.


6. Communication and Coordination

  • Internal Communication:  Act as the main point of contact for staff, relaying essential information from management.
  • Mail and Correspondence Management:  Handle all incoming/outgoing post and emails, directing communications to the appropriate personnel.
  • Visitor Management:  Welcome visitors, ensuring proper sign-in procedures and maintaining security protocols.


7. IT Coordination

  • Basic IT Troubleshooting:  Address minor IT issues and liaise with Holker for complex support needs.
  • Software and Hardware Management:  Ensure staff have required software access and equipment, tracking licences and managing device inventory.


8. Event and Travel Coordination

  • Office Events:  Plan and organise office social events and team-building activities.
  • Travel Arrangements:  Coordinate travel bookings, including flights, accommodation, and transportation for staff work trips.


9. Document Management

  • Filing Systems:  Maintain organised physical and digital filing systems.
  • Monthly Audits:  Conduct audits on job sheets, purchase orders, and departmental KPIs to ensure compliance.


10. Waste Management and Logistics

  • Skip Logistics:  Coordinate skip delivery and collection for waste, and maintain records in line with ISO9001 standards.


Qualifications and Personal Attributes:

  • Proven experience in office administration or a similar role.
  • Strong organisational and multitasking skills with an eye for detail.
  • Excellent written and verbal communication skills.
  • Familiarity with office equipment and basic IT troubleshooting.
  • Knowledge of health and safety regulations.
  • Customer Service Focused:  Friendly, approachable, and confident in managing client interactions.
  • Personable and Calm Under Pressure:  Able to remain composed in high-stress situations and maintain a positive, solution-oriented approach.
  • A positive attitude with a “can-do” mindset, fostering a collaborative work environment.


Company Benefits :

· Company Events:  Immerse yourself in our vibrant and inclusive workplace culture through exciting company-sponsored events, fostering team spirit and camaraderie.

· Company Pension:  Secure your future with our comprehensive company pension plan, offering peace of mind and financial stability.

· 32 Days Annual Leave : Enjoy an impressive 32 days of annual leave, with increases based on your dedicated service to the company, ensuring a healthy work-life balance.

· Full company Sick Pay from Day 1:  Prioritise your well-being with our company sick pay policy, providing support during unforeseen circumstances.

· Generous Bonus Scheme:  Elevate your success with our generous bonus scheme, recognising and rewarding your hard work and dedication.

· Retirement Package:  Plan for your golden years with our robust retirement package, ensuring a comfortable and fulfilling life post-career.

· Paid Leave Entitlements:  Experience the freedom of paid leave entitlements, allowing you to rejuvenate and recharge whenever needed.


  • Job Type: Full-time, 40 hours per week. Monday - Friday: 08:00 until 16:30 with an unpaid 30 minute lunch break.

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